Project Fulfillment Representative

Job Summary

Job Summary
:
Are you ready to be at the heart of high-impact, fast-moving projects that power some of the biggest names in the food service industry? As a Project Fulfillment Representative, you won’t just check boxes—you’ll drive momentum. From coordinating large-scale projects to troubleshooting urgent fulfillment issues, your day-to-day will be dynamic. You’ll gain hands-on experience in logistics, data analysis, and partner collaboration, learning from a team of industry experts.

If you’re looking for a role where your voice matters, your ideas shape outcomes, and your work has a direct effect on success, this is it.

• Project Sourcing & Execution:
  Support the planning and execution of complex, large-scale fulfillment projects (primarily New Store/Restaurant Opening Projects). Consolidate inventory from multiple warehouses into a single location to build a comprehensive package with essential supplies for opening a new store for all partner types. Other projects may include reinvestments, express store launches, and specialty rollouts.
• Communicate with Stakeholders:
  Serve as the primary point of contact between Project Management, Fulfillment, and Distribution teams to align timelines, clarify expectations, and proactively resolve issues that could impact order accuracy or delivery. Communicate with project stakeholders primarily via email to provide timely updates and address inquiries, maintaining a professional and approachable tone.
• Manage Project Inventory:
  Track product availability across multiple sources and systems, identify potential shortages or disruptions, and contribute to inventory allocation decisions that drive accuracy, efficiency, and on-time project completion.
• Operational & Administrative Support:
  Prepare and maintain detailed project documentation including packing lists, shipment trackers, and stakeholder status reports while ensuring data accuracy across internal systems. Review and approve freight invoices for accuracy and compliance to support informed operational decision-making.
• Process Improvement & Innovation:
  Seek opportunities to streamline processes, enhance efficiencies, and improve customer satisfaction. This may involve collaborating with a dedicated programming team to develop and implement automation solutions or process improvements.
• Learn and Grow:
  Gain exposure to logistics best practices, 3PL processes, and project planning. Develop foundational skills in operations and supply chain management.

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights up to 50 lbs.

• Access to a reliable and secure high-speed internet connection. Cable or fiber connections (at least 75 Mbps download / 10 Mbps upload) are preferred; satellite connections often cannot support the technologies used.
• Access to a home router and modem.
• A dedicated home office space that is quiet and distraction-free, with strong wireless or wired Ethernet connectivity (wired preferred).
• A valid physical address (PO Boxes not supported) to receive computer equipment.
• Ability to work and communicate with team members via chat and webcam.
• Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY. H-1B Visa Sponsorship Not Available; W2 only.

• Experience in customer service, logistics, supply chain, or related fields is preferred but not required for this entry-level position.

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Strong verbal and written communication skills; ability to explain technical concepts simply and concisely
• Strong emotional…