Business Analyst, Corporate Services

Your Opportunity at ARC’TERYX

Your Opportunity at ARC’TERYX:

As Business Analyst, Corporate Services, you'll bridge business needs with technical solutions across our global corporate technology ecosystem (e.g., P&C - including Payroll and Benefits, Legal, Asset Protection, Facilities, and downstream systems). You'll gather requirements, model processes, and support delivery to enable the Product Manager's roadmap and the Application Engineer's technical fabric, ensuring efficiency, compliance, and measurable value in a multicultural environment.

Using tools like Jira for tracking, you'll drive process improvements that streamline operations.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

You'll join a tight-knit, high-impact Corporate Systems squad (Product Manager, Application Engineer, and you as BA) that owns systems supporting ARC’TERYX’s global P&C (including Payroll and Benefits), Legal, Asset Protection, Facilities, and corporate operations. We define business cases, prioritize projects, map dependencies, and deliver solutions that advance our technology roadmap - making complex back-office processes effortless.

If you were the Business Analyst, Corporate Systems now, here are some of the core activities you would be doing

• Gathering and documenting business requirements from P&C, Legal, Asset Protection, Facilities, and regional stakeholders, translating them into user stories and functional specs to support the PM's roadmap
• Analyzing and optimizing business processes across corporate systems to meet needs, collaborating with the Application Engineer on data flows and connectivity (e.g., employee lifecycle, Legal/Asset Protection/Facilities handoffs)
• Developing custom reports, dashboards, and business-side integration requirements using analytics tools
• Coordinating and executing testing phases to ensure flawless enhancements and releases
• Troubleshooting issues, providing production support, and collaborating with cross-functional teams to resolve challenges quickly
• Creating and maintaining detailed documentation, including process models, functional specs, and user guides, for clarity and compliance
• Advising on corporate systems best practices and ensuring adherence to organizational and security standards
• Supporting change management by preparing training materials and facilitating user adoption across teams

• Partnering with the squad and business units to deliver cross-functional enhancements across P&C, Legal, Asset Protection, Facilities, and corporate systems
• Contributing to the evolution of our corporate systems roadmap, aligning with strategic business priorities
• Solving complex P&C, Legal, Asset Protection, and Facilities challenges through innovative solutions
• Streamlining processes by automating repetitive tasks and reducing inefficiencies (e.g., onboarding - facilities access, and asset protection)
• Collaborating with global teams on multicultural projects, enhancing system accessibility for diverse stakeholders
• Building self-service capabilities and canonical data models (e.g., Employee, Asset, Facility) to support the Application Engineer's event-driven architecture shift
• Establishing support processes, runbooks, and SLAs in collaboration with the team (e.g., incident response for Asset Protection alerts)

• You have a Bachelor’s degree in Business, Computer Science, or a related field
• You have 3+ years of business analysis experience in enterprise environments, ideally with corporate systems (P&C, Legal, Asset Protection, Facilities, integrations)
• You have strong understanding of P&C (including Payroll and Benefits), Legal, Asset Protection, Facilities, and corporate processes
• You have experience with enterprise integrations and data models from a business perspective
• You are skilled in analytical thinking, breaking down complex problems into actionable solutions
• You possess strong communication skills and can simplify technical details for non-technical stakeholders
• You have proven experience driving all Business Analysis…