DevOps​/Triage Engineer

Position: DevOps / Triage Engineer
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Job Description Summary
** Dev Ops / Triage Engineer
** role in UAE, managing cloud infrastructure, ensuring SaaS stability, and resolving technical issues. Must be UAE-based for UAE customer requirements.

Description
** This is a remote position;
** however, you will also have access to an office for team gatherings and planning sessions as needed. Due to the requirements of UAE customers, this position requires being physically located in the UAE. In-person interviews will be required.
** About SailPoint:
** SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.
*
* About the role:

** As a Dev Ops / Triage Engineer you will be a key player on the Infrastructure and Platform Services team servicing the Identity Security Cloud platform. You will be responsible for Dev Ops and Triage work in our UAE region. You will proactively work with Engineering, Product, Services, and other functional departments to implement and operate our global customer-facing SaaS infrastructure.

The ideal candidate will be a self-starter who enjoys a fast-paced job, thrives on problem solving, and is committed to delivering seamless product availability to large enterprises around the world.

You will be a member of the UAE Dev Ops team that performs triage and Dev Ops work for our product running in the UAE region. You will be the first line of defense for complex technical issues escalated from Support Level 1 & 2 teams.

Your role will combine applying changes to our production environment in UAE and to diagnosing, reproducing, and driving resolutions for challenging problems in a SaaS-based microservices architecture. You will collaborate with engineering, product, and Dev Ops teams to improve the stability and performance of our cloud platform. You will partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements.

Due to the requirements of UAE customers, this position requires being physically located in the UAE.
** About the team:
** The UAE Dev Ops team will work together to implement, maintain, and support our SailPoint products in the UAE region in AWS. The team will provide hands on implementation and support in AWS in the UAE region for our SaaS products.
** Roadmap for success:
**** Within first 30 days:
** Onboard into your new role  Learn about our product offering and technology  Proactively meet peers and stakeholders  Set up your test and development environment.  Learn the tools used…