Application Support Manager

Job Overview

Employer Industry: Insurance Technology

Why consider this job opportunity:

• Salary range between $92,400 and $149,100
• Eligible for annual bonuses
• Competitive benefits package including medical, dental, vision, life, and disability insurance
• Flexible work environment with the option to work from home or in a hybrid model
• Opportunity for career advancement and growth within the organization
• Inclusive company culture that values diversity and collaboration

• Monitor and manage the operational performance of all enterprise applications, ensuring their availability and reliability
• Provide advanced application support for critical incidents, including troubleshooting and root cause analysis
• Collaborate with cross-functional teams to identify, analyze, and resolve technical issues that impact application functionality
• Manage incident, problem, and change management processes, ensuring timely resolution and minimizing service disruptions
• Create and maintain comprehensive documentation of application support processes, troubleshooting guides, and resolution steps

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in application support, IT operations, or a related field
• Strong analytical and problem-solving skills with experience in troubleshooting complex application issues
• Knowledge of incident management, problem management, and change management processes
• Ability to work under pressure in a fast-paced environment while managing multiple priorities

• Experience with Duck Creek Technologies products or similar enterprise software solutions
• Knowledge of IT service management frameworks, such as ITIL
• Experience in the insurance technology sector or other related industries

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