IT Support Specialist

Overview

We are searching for an experienced, detail-oriented, and customer service focused IT Support Specialist to join our Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) Tools Team at the Applied Research Laboratory (ARL) at Penn State. The PLM CAD Tools Team works in collaboration with ARL Research Offices to support the management of research and engineering data via Siemens Teamcenter and a suite of engineering design tools.

ARL is an authorized DoD Skill Bridge partner and welcomes all transitioning military members to apply.

• Provide technical support to users for CAD software packages and Siemens Teamcenter PLM
• Diagnose, research, and resolve user issues in a timely manner through established protocols, robust communication, and troubleshooting; escalate as necessary
• Participate in maintenance, implementation, troubleshooting, and support for applications and servers
• Provide appropriate access to applications, systems, and data
• Provide guidance and inform of policies/procedures to users, including training as necessary
• Implement security policies and protocols
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
• Contribute to documentation of incidents, internal processes/procedures, and training manuals
• Assist in tracking and maintaining hardware and software inventory; interact with vendors
• May supervise a growing staff, including hiring, development, and performance management

• Oracle databases and application servers (e.g., Apache Tomcat)
• Helpdesk ticketing systems (e.g., Atlassian Jira)
• Strong analytical skills to achieve results when diagnosing and resolving technical issues
• Successful experience following established protocols and security procedures
• Success in environments where various forms of communication and organizational skills were crucial to be effective

• Associate’s degree in computer or specialized technology
• CAD tools and PLM systems (e.g., Siemens Teamcenter)
• VMWare and virtual machine management
• Microsoft Office Product Suite – Excel, Word, Powerpoint, Project, Visio
• Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required

Your working location will be fully on-site, located in State College, PA. However, options may exist for hybrid on-site/work from home dependent upon research needs. Questions related to flexible work should be directed to the hiring manager during the interview process.

If filled as IT Support Specialist - Senior Support, this position requires:
Associate Degree; 4+ years of relevant experience; or an equivalent combination of education and experience accepted. Required

Certifications:

None.

If filled as IT Support Specialist - Intermediate Support, this position requires: GED or High School; 2+ years of relevant experience; or an equivalent combination of education and experience accepted. Required

Certifications:

None.

ARL’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).

FOR FURTHER INFORMATION on ARL, visit our web site .psu.edu.

Employment with the University will require successful completion of background check(s) in accordance with University policies. All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen.

The salary range for this position, including all possible grades, is $46,400.00 - $74,000.00. The proposed salary range may be impacted by geographic differential.

Salary Structure information is available on Penn State's salary structure.

Penn State provides a…