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Senior Help Desk Specialist; Tier II - Remote Troubleshooter

Remote / Online - Candidates ideally in
Independence, Cuyahoga County, Ohio, 44131, USA
Listing for: Weltman, Weinberg & Reis Co.A
Remote/Work from Home position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Senior Help Desk Specialist (Tier II) - Remote Troubleshooter
A leading legal services firm in Independence, Ohio, is seeking a Help Desk Support Specialist Sr. (Tier II Specialist) to serve as the primary technical escalation point for help desk operations. The ideal candidate will have significant experience in troubleshooting complex technical issues, especially related to Windows 11 and Microsoft Office 365, as well as strong soft skills to ensure excellent customer service.

This role offers a competitive hourly wage and comprehensive benefits, including Paid Time Off and a fitness center.
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Position Requirements
10+ Years work experience
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