Education Consultant

Overview

Summary King County’s Finance and Business Operations Division, Financial Systems and Services Team is seeking an Education Consultant 2.

The Financial Systems and Services group is looking for an experienced training expert who can learn complex concepts and translate that knowledge into accessible procedures and engaging training content. We are seeking a professional who is skilled in delivering engaging and informative training sessions, capable of simplifying complex concepts and providing training in a variety of formats to empower our workforce to achieve excellence.

The Financial Systems and Services group supports the County's Oracle EBS financial system, including monitoring and processing system interfaces and imports, maintaining system values and the opening and closing of periods for the Oracle EBS financial modules (General Ledger, Projects/Grants, Accounts Receivable and Assets). Our team prepares reference materials, provides County agencies with training and system research, and provides support for Special Districts, including journal entries, reporting, and research.

Scope of Job Duties
:
To be considered for this opportunity, you must at a minimum demonstrate knowledge, skill and ability to:

• Plan, design, develop, and deliver technically detailed training content using the following skills:
• Video production/editing (e.g., screen capture, software demo/tutorial)
• Instructional design for asynchronous e-learning course development
• Educational writing (e.g., user guides, tutorial scripts, communications, etc.)
• The ability to provide comprehensive training to attendees with various levels of knowledge and experience with financial systems and business processes.
• Coordinate with project teams and Subject Matter Experts to evaluate system changes that impact our customers.
• Advise and support training activities for system upgrades and projects that implement changes to business processes and system functionality.
• Assess training needs and customize training content to meet the needs of the audience.
• Create engaging learning experiences in several different formats (eLearning, in-person learning and written user guides).
• Ensure all training content and materials follow Americans with Disabilities Act (ADA) Accessibility Guidelines and Web Content Accessibility Guidelines (WCAG).
• Collaborate with clients to identify specific training needs, tailor course content accordingly, and address any gaps in knowledge or skill sets.

• Experience as an internal systems trainer including developing instructional documentation to provide guidance to a broad audience.
• The ability to provide engaging training to attendees with various levels of knowledge about financial systems and business processes.
• Act as a liaison to bridge understanding between technical teams and agency clients.
• Excellent presentation skills.
• Experience developing dynamic, educational, technical content and materials to ensure content is comprehended.
• Experience developing online digital knowledge bases for training materials and resources.
• Strong communication, interpersonal, writing and customer service skills.
• Intermediate level of technology proficiency using MS Office Productivity tools in daily work.
• Ability to manage time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products.
• Ability to work with people from diverse backgrounds.

• Experience using measurement tools and techniques to assess training effectiveness
• Experience with technical tools (e.g., Camtasia, Storyline, Articulate, etc.)
• Experience with Web Content Accessibility Guidelines (WCAG) to ensure training content meets ADA digital accessibility requirements.
• Experience working directly with data and business processes in an ERP Financial System, such as King County’s Oracle EBS.
• Experience with LEAN processes and principles.
• Experience with SharePoint, MS Teams and other collaborative online tools.

• Work Site Details:
  The Finance & Business Operations Division operates in a hybrid model, with days in the office and telecommuting. The ratio of remote to onsite work is subject to change. Primary onsite location is King Street Center, 201 S. Jackson, Seattle, WA 98104.
• Location Requirement:
  Employees must reside in Washington state and be reasonably close to a King County worksite to respond to workplace reporting requirements.
• Work Schedule:
  
  This position is Exempt from the Fair Labor Standards Act and not overtime eligible. Bi-weekly pay on Thursdays, 40-hour workweek; typically 8:00 a.m.
  
  - 5:00 p.m., Monday through Friday.
• Union Representation:
  This position is not represented.

King County has a robust set of tools and resources to support remote work. The selected candidate will join an innovative team and must maintain a home workspace with reliable internet, be available during scheduled hours, and follow FBOD’s Hybrid and Remote…