ServiceNow Platform Advisor

Overview

Who We Are – Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience working with various federal clients across multiple agencies. We promote a remote work-from-home culture where possible to support a healthy work-to-life balance. We invest in our employees to help them grow their careers and strive for innovation to develop solutions that modernize technology within the government sector.

• Serve as the Strategic Platform Advisor, providing expert guidance on Service Now governance and service management strategies to support NIH/CIT and NIH ICOs.
• Act as a trusted advisor to NIH leadership, offering insights and recommendations for optimizing the Service Now ecosystem and aligning it with organizational goals.
• Lead efforts in multi-instance environments, including strategic consolidation of instances to enhance efficiency and reduce complexity.
• Develop and implement governance frameworks for Service Now, ensuring compliance with NIH policies and industry best practices.
• Collaborate with stakeholders across NIH/CIT and ICOs to identify requirements, define priorities, and deliver solutions that drive mission success.
• Provide expertise in ITIL 4 Managing Professional and Strategic Leader practices to enhance service delivery and operational excellence.
• Monitor and report on platform performance, identifying opportunities for improvement and driving continuous innovation.
• Support strategic planning initiatives, aligning Service Now capabilities with NIH’s long-term objectives and priorities.
• Develop and maintain documentation related to governance frameworks, instance consolidation strategies, and platform roadmaps.
• Stay current with Service Now platform updates, new features, and industry trends to ensure NIH remains at the forefront of technology innovation.

• ITIL 4 Managing Professional and Strategic Leader certifications.
• 10+ years of extensive experience in service management and Service Now governance.
• Proven expertise in the Service Now ecosystem, with a strong track record of success at CIT and NIH ICOs.
• Experience managing multi-instance environments, including strategic consolidation of instances.
• Strong analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Deep understanding of NIH/CIT and ICO processes, policies, and mission.
• Ability to develop and maintain detailed documentation, including governance frameworks, consolidation strategies, and roadmaps.
• Existing Public Trust Clearance or Ability to Obtain an NIH Badge.

• Service Now certifications, such as Certified Implementation Specialist (CIS) or Certified Technical Architect (CTA).
• Familiarity with Agile or Dev Ops methodologies.

• Applicants selected will be subject to a Security Investigation and may need to meet requirements for access to Protected and/or Classified Information.

• Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.

• Medical, Vision, Dental
• Paid Vacation & Sick Time
• Paid Federal Holidays
• 401k Retirement Plan with 100% Company Matching
• Employer Paid Life Insurance
• Continued Education Assistance
• Employee Assistance Program (EAP)
• Commuter Benefits Program
• Health Savings Account (HSA)
• Caregiver Support Program
• Adoption Assistance Program