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IT Support Technical Support

Remote Major Incident Escalation Specialist

Remote / Online - Candidates ideally in
Louisville, Jefferson County, Kentucky, 40201, USA
Listing for: Interapt
Remote/Work from Home position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading technology services company is seeking a remote Escalation Analyst to manage and resolve escalated issues while ensuring effective communication across departments. The ideal candidate will have 3-5 years of incident management experience and a solid understanding of ITSM practices. This role also involves troubleshooting and educating team members and clients. Interapt provides a commitment to diversity and supports applicants from all backgrounds, welcoming those eager to learn and grow within the organization.
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