Remote Help Desk Support
Remote / Online - Candidates ideally in
Traverse City, Grand Traverse County, Michigan, 49685, USA
Listed on 2026-02-05
Traverse City, Grand Traverse County, Michigan, 49685, USA
Listing for:
Kids Creek Children’s Clinic
Remote/Work from Home
position Listed on 2026-02-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Provide remote technical support to end-users by troubleshooting software, hardware, and network issues. Respond to service requests via phone, email, or chat and ensure prompt resolution or proper escalation.
Responsibilities- Respond to and resolve technical issues in a timely manner
- Provide step-by-step guidance to users remotely
- Log, track, and update support tickets in the help desk system
- Escalate unresolved issues to higher-level IT staff
- Maintain documentation of support procedures
- Ensure customer satisfaction with each interaction
- Proven experience in IT support or help desk role
- Familiarity with Windows, macOS, and common software applications
- Knowledge of remote support tools and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
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