IT Client Services Analyst

Primary Details

Time Type:
Full time

Worker Type:
Employee

The purpose of this role is to provide IT support by troubleshooting hardware and software for assigned site(s) as well as people working remote from a QBE office ensuring a quality end user experience. Strong focus on customer service, desktop and application support, process improvement, and understanding customer expectations and requirements.

• Ramsey, Minnesota or Fargo, North Dakota

This role is hybrid, where you will be expected to be in the office 2-3 days per week.

$28.00/hour - $42.00/hour

• Provides IT desktop services/support for employees and customers.
• Participate in answering incoming support calls and managing call queue.
• Ensure tickets are worked and resolved in accordance with SLA using ticket management system.
• Facilitate accurate records by ensuring equipment asset tags are updated in system.
• Provide technical knowledge and advice to drive improvement initiatives.
• Delivery of defined starter/mover/leaver services.
• Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation as necessary.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.

• Associate’s degree or equivalent combination of education and work experience

• Applications Support;
  Communication;
  Critical Thinking;
  Customer Service;
  Financial Systems;
  Incident Response;
  Information Technology (IT) Support;
  Intentional collaboration;
  Managing performance;
  Mentorship;
  Problem Solving;
  Risk Management;
  Service Improvement;
  Stakeholder Management;
  Technical Support

• Knowledge of general computer troubleshooting and support.
• Terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts.
• Microsoft Windows 11
• Microsoft Office
• Citrix Workspace
• Active Directory
• VPN
• MFPs (multi-function printers)

Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.