ServiceNow Architect CTA certification; Remote
Remote / Online - Candidates ideally in
McLean, Fairfax County, Virginia, USA
Listed on 2026-02-16
McLean, Fairfax County, Virginia, USA
Listing for:
A1fed
Remote/Work from Home
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing
Job Description & How to Apply Below
About the Role:
We are seeking a highly experienced Service Now Architect to lead the architecture, design, and implementation of enterprise-wide solutions on the Service Now platform. You will provide hands‑on technical leadership across multiple functional areas including IT Service Management (ITSM), Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), Employee Center Pro (ECP), Governance, Risk, and Compliance (GRC), Security Operations (Sec Ops), Vulnerability Response (VR), Nuvolo, driving strategic platform decisions in support of a large federal program.
Key Responsibilities:- Architect scalable, secure, and compliant Service Now solutions across multiple domains and modules.
- Serve as the technical SME on platform capabilities including:
- IT Service Management (ITSM)
- Software Asset Management (SAM)
- Strategic Portfolio Management (SPM)
- Agile Team
- IT Operations Management (ITOM)
- Human Resources Service Delivery (HRSD)
- Employee Center Pro (ECP)
- Governance, Risk, and Compliance (GRC)
- Security Operations (Sec Ops)
- Security Incident Response (SIR)
- Vulnerability Response (VR)
- Nuvolo
- Design integrations using Integration Hub, REST APIs, and custom spokes.
- Guide developers and administrators, ensuring alignment with best practices and federal security requirements.
- Oversee technical design documentation, architecture diagrams, and configuration standards.
- Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery.
- 7+ years of hands‑on Service Now experience, including 4+ years in an architect-level role.
- BS/BA in related field (Business Management, Computer Science, or Software Engineering)
- Service Now Certified Technical Architect (CTA)
- Experience maintaining, enhancing, and creating workflows, functions and configurations within the Service Now environment.
- Experience in establishing technical governance processes.
- Experience in evaluating strategic and operational demands against the Service Now platform architecture, platform capabilities, and leading practices.
- Experience in analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions aligned with business objectives.
- Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage Service Now functionality.
- Experience creating Architectural Blueprints for Federal agencies.
- Experience leading Service Now version upgrades
- Deep technical expertise across the Service Now ecosystem with a strong understanding of platform architecture.
- Proven experience delivering complex solutions in a federal environment.
- Experience designing and implementing App Engine Studio, Flow Designer, Integration Hub, and Predictive Intelligence.
- Strong knowledge of CMDB and CSDM.
- Familiarity with Dev Ops, Agile delivery, and CI/CD integration with Service Now.
Certifications:
- Certified Technical Architect (CTA)
Certifications:
- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Service Now Certified Implementation Specialist in one or more modules (e.g., ITSM, ITOM, Sec Ops, IRM)
- ITIL v4 Foundation
- PMP
- Must be a U.S. Citizen
- Must be able to obtain and maintain clearance
- Active CFPB Public Trust T3
- Active Federal Public Trust T3 from a Federal Agency
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