Food Service Equipment Technical Specialist; Remote

Job Summary

Webstaurant Store, a division of Clark Associates, is looking for candidates to join our company as an Inside Service Technician on the Ready Kitchen Warranty team. The Ready Kitchen Warranty team focuses on providing customers with excellent service and technical support for the Private Label equipment they purchase through all of Clark's various business segments. This role is integral to the growth of our business, and we are seeking motivated candidates who excel in communication, have a passion for hospitality, and possess strong analytical problem-solving skills.

The Inside Service Technician will interact directly with in-field service techs to provide friendly, efficient, and accurate solutions for food service equipment and refrigeration repairs.

Shift: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday

60-Day Training Period: 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday

• Provide advanced customer service and troubleshooting assistance with field service technicians via phone and email
• Utilize equipment service manuals, wiring diagrams, and personal experience to help diagnose and repair equipment of over 1,000 different SKUs from both hot and cold-side
• Handle call volume of approximately 150 per week
• Support service coordinators with equipment-related questions
• Recommend manufacturing changes based on equipment failure trends
• Document and make recommendations for changes on content created for end-users of Clark Associates’ privately labeled equipment, including Technical Service Manuals, Customer User Guides, and Service FAQs and common troubleshooting issues by equipment type

• Work is performed while sitting/standing and interfacing with a personal computer
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations
• Requires occasional bending, squatting, crawling, climbing, and reaching
• Requires the ability to occasionally lift, carry, push, or pull up to 50 lbs

• Access to a reliable and secure high-speed internet connection (at least 75 Mbps download / 10 Mbps upload preferred)
• Access to a home router and modem
• Dedicated home office space that is noise- and distraction-free with strong wireless or wired Ethernet connection (wired preferred)
• A valid physical address (PO Boxes not supported) to receive equipment
• Desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. W2 only; H-1B visa sponsorship not available

• 5+ years of experience in electric, gas, and refrigeration food service equipment
• CFESA certification strongly preferred
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows navigation
• Consistent internet speeds of 75 Mbps download / 10 Mbps upload required
• Ability to work a training schedule of 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• Ability to work 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, after onboarding
• Adept at communicating effectively with a variety of audiences

• Associate Degree or Diploma in HVAC/R (Heating, Ventilation, Air Conditioning, and Refrigeration) from an accredited institution
• EPA Certification required

• Exude problem-solving skills and technical proficiency to diagnose and resolve technical issues with refrigeration systems and food service equipment
• Seek to understand; ask great questions and listen empathetically
• Thrive on collaboration and communicate effectively with a variety of audiences
• Communicate with influence and earn trust of teammates, service partners, and customers
• Identify root causes and take proactive steps to resolve issues
• Team-oriented, takes initiative, and accountable for results
• Embrace technology and learn new systems quickly
• Thrive in a flexible, fast-changing environment

The food service professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ locations only. On-site fitness centers and dog-friendly offices may be available.