PSO Technical Project Manager

What You Can Expect

You will lead the delivery and rollout of complex contact center projects for enterprise and strategic customers. This role is ideal for a hands-on project manager who enjoys operating at scale, managing multiple large enterprise engagements simultaneously, and driving predictable outcomes in a fast-growing, cloud-first environment.

You will own end-to-end project execution across multiple enterprise customer engagements, ensuring delivery quality, timeline predictability, financial discipline, and alignment with customer experience outcomes.

We deliver complex contact center solutions for enterprise customers globally. Our team collaborates across Professional Services, Sales, Product, and Engineering to execute strategic implementations. We exist to ensure customers achieve measurable business outcomes through seamless technology adoption.

• Leading multiple concurrent enterprise contact center rollouts across discovery, design, deployment, go-live, and stabilization phases

• Managing project scope, schedule, risks, dependencies, and communications across distributed teams and delivery partners

• Coordinating with Professional Services, Sales, Product, Engineering, and Customer Success to ensure alignment and delivery excellence

• Ensure adherence to Statements of Work, delivery assumptions, and contractual milestones, including support for milestone-based billing, revenue forecasting, and backlog accuracy

• Establishing and maintaining detailed project plans, milestones, and dependency tracking across ZCX and adjacent CX products (e.g., WFM, QM, AI-driven virtual agents).

• Tracking milestone-based billing, revenue forecasting, and contractual deliverables to support financial accuracy and customer commitments

• Driving continuous improvement of delivery playbooks, standards, and scalable execution models through partnership with internal leaders

• Applying risk and issue management practices including proactive identification, escalation, and mitigation across project work streams

• Demonstrate 7 years managing complex technology projects in SaaS or cloud-based environments

• Bring 3 years delivering customer-facing implementations within a Professional Services organization

• Hands-on experience managing the rollout of contact center platforms across multiple enterprise customers.

• Manage milestone-based delivery and billable revenue forecasting, tracking earned revenue against contractual commitments

• Demonstrate experience with risk and issue management, including proactive identification, escalation, and mitigation across project work streams.

• Communicate clearly with technical teams and executive stakeholders in cross-functional, delivery-oriented environments

• Have exposure to AI-driven CX technologies such as chatbots, virtual agents, conversational AI, or automation platforms.

Salary Range or On Target Earnings:

Minimum:

$97,600.00

Maximum:

$

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

02/04/26

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in…