Senior Implementation Manager

Location

New York, NY

Full time

Hybrid

GTM

• $128,838 – $179,400
  • Offers Equity
  • Offers Bonus

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stable coins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more.

If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

Rain is seeking a detail-oriented, passionate Implementation Manager to join our team. In this role, you will be a key player in integrating enterprise clients, leveling up our onboarding process across our platform, and helping train product analysts. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

• Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues

• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding

• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process

• Train CSMs, Implementation Specialists, and Product Analysts on onboarding and implementation best practices

• Support the design of onboarding workflows for new business customers

• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products

• Work with CSMs to define business requirements for onboarding and create user stories

• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

• 4-8+ years of implementation experience in B2B SaaS, fintech, or payments, with a track record of successfully delivering complex integrations

• Technical proficiency:
  Working knowledge of SQL for data analysis, comfort reading code and API documentation, and ability to write basic scripts for testing and automation

• Project management skills:
  Experience juggling multiple implementations simultaneously, managing stakeholder expectations, and driving projects to completion without constant oversight

• Customer-facing excellence:
  Ability to communicate complex technical concepts clearly to both developers and business stakeholders, with strong written documentation skills

• Problem-solving mindset:
  Analytical approach to troubleshooting, pattern recognition for common issues, and creativity in developing workarounds for platform limitations

• Startup adaptability:
  Comfort with ambiguity, ability to context-switch rapidly, and enthusiasm for building processes from scratch in a high-growth environment

• Payment industry knowledge:
  Understanding of card transaction flows, authorization/settlement processes, interchange mechanics, etc

• Direct experience with card issuing programs or BaaS platforms

• Familiarity with stable coins, blockchain, or crypto payment rails

• Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.

• Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free…