Senior Database Administrator

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Database Administrator at Docusign you will work with a group of like peers to help support the existing database systems, while designing the next version of the infrastructure. We have no down time and demand very high availability from our system (we strive for five 9s). When not supporting the existing systems, you will help collaborate with engineering, architecture, and product management to create the next great platform features that will drive impact.

You will share in an On-Call rotation to support the platform 24/7. We are pushing the boundaries of what’s possible with SQL server and this position will push your SQL skills to the next level.

This position is an individual contributor role reporting to the Senior Database Manager.

Responsibilities

• Provide database monitoring and support of multiple 24/7 Enterprise SQL Server Always On availability groups and SQL Server replication by troubleshooting issues as they occur, working with the Operations Team during incidents, resolving problems quickly and to a high standard.
• Maintain database performance by identifying and resolving production and application development problems, calculating optimum parameter values, evaluating new release code, answering developer questions and advising on code changes.
• Develop and configure database solutions by configuring new systems, defining database structure, improving security, ensuring back-ups and restores meet audit requirements.
• Patch servers to meet audit requirements using automation.
• Ensure all database systems meet RPO & RTO policies.
• Participate in CIS, ISO, STIG, PCI & IRAP information security compliance work as needed.
• Work with the Engineering Team to design and optimize coding solutions.
• Work with the Operations Team to manage, install and configure servers in multiple data centers around the world.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Participate in an On-Call rotation.
• Create automation to simplify routine tasks and add guard rails around common work.

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation).

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years’ experience with Microsoft SQL Server.
• 3+ years’ with SQL 2017.
• 3+ years’ experience with SQL 2019.
• Experience administering and troubleshooting Always On availability groups and WSFC’s.
• Experience configuring and troubleshooting other HA technologies including replication.
• Experience in performance tuning slow running queries to reduce resource usage.
• Experience in recommending best practice designs for coding changes.

Preferred

• Experience with SQL 2022.
• Strong database production support experience and efficient handling of incidents.
• Proven ability in troubleshooting, problem solving and issue analysis.
• Understanding of server setup and configuration for optimal resource usage.
• Good understanding of database design concepts and impact on…