Senior Information Technology Specialist

STACK Cybersecurity is a 20-year full-service Managed Service Provider (MSP) as well as a growing Managed Security Service Provider (MSSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions.

We are currently seeking talented Cybersecurity/Technical Support professionals for a full-time position as an IT Cybersecurity Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging.

IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person.

This is a full-time hybrid position available for on-site located in Livonia, Michigan 48150 or, additionally, the position is available to remote workers based on qualifications, location, and remote work environment. Remote workers must adhere to no-moonlighting policy.

• Advanced Windows Technical Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook, Entra
  
  ID and Intune), Workstation and Server Operating Systems
• Support of Backup Solutions and Processes
• Advanced Network Support - Layer 3 and above
• Enterprise Firewall experience, including IPSEC, NAT, Policies, Rules and general configuration.
• Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
• Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Incidents.
• Strong communication skills when interacting with external clients. Keeping them informed of tickets before, during, and after service requests

• Familiarity with tools such as EDR (Endpoint Detection and Response), MDR (Managed Detection and Response), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.

• Apply problem-solving skills effectively even in high-pressure situations.
• Prioritize and address security incidents promptly.

• Present security findings and recommendations to senior leadership.
• Excellent written and verbal communication skills.

• Strong attention to detail when analyzing security data.
• Organize findings and create comprehensive reports.

• Work independently on security tasks.
• Collaborate effectively within a team environment.

• 4+ years of Fluency with Switching and VLANs
• 4+ years of Fluency with Microsoft Entra
• 2+ years of Fluency with Microsoft Intune
• Experience with EDR and MDR solutions
• 2+ years of Fluency in Conditional Access
• 4+ years of Fluency with DNS and DNS Configuration
• 4+ years of Fluency with Active Directory
• 4+ years of Fluency with IPSEC and Firewalls
• Experience migrating premise resources to cloud
• Ability to prioritize and multitask
• Experience administering Hyper-V or another virtualization
• Deadline and detail-oriented
• Proficiency in English
• Requires on-time, present work ethic
• After-hours work may be required to accomplish tasks
• Weekend work may be required to accomplish tasks
• On-Call rotation participation will be required
• Remote Worker equipment will be monitored for productivity