Product Manager, Platform, Store Online

Overview

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The ASO Platform Product management team is responsible for the infrastructure and tooling that builds our e-commerce experience. We are looking for an experienced Product Manager to lead some of Apple Retail’s most significant growth initiatives. This team is responsible for building seamless, personalized, and innovative digital commerce experiences and capabilities for all our online customers. This is a technical role that links between business, design, and engineering to bring to life incredible products for our customers.

Working together with key cross functional partners, such as other product managers, Product Marketing, Merchandising, Digital Content Management, Engineering, Operations and more, you will help chart a course to evolve our platform architecture. Your role is to challenge old assumptions, and bring them flexibility and dynamism that our business teams need to take us into the future — all while keeping our existing multi-billion dollar business running flawlessly.

Your experience building and scaling complex distributed systems will guide critical architecture decisions and drive the adoption of cloud native patterns, Infrastructure as Code and modern delivery pipelines. Beyond strategy and roadmaps, you’ll dive into the details and help drive projects leading cross-functional efforts deliver platform upgrades and optimize our tools and processes.

• Develop multi-year strategies, roadmaps, and plans to achieve business objectives.
• Drive product discovery, requirements, and delivery of new capabilities.
• Hand-on drive technical projects.
• Communicate ideas, plans, and program status to senior partners and executives.
• Contribute to an inclusive environment through respecting each others  differences and having the curiosity to learn.

• 7+ years combined experience in Product Management and Project/Program Management, driving e-commerce or consumer digital experiences.
• Ability to dive into technical details and designs including data platform, CRM, web technologies, large-scale service architectures, and app platforms.
• Ability to communicate effectively, across all levels of the organization, including the ability to communicate technical concepts to non-technical audiences.
• BA/BS in Computer Science or a technical degree, or 7+ years of relevant professional experience.

• SaaS experience including CRM tools (e.g. Salesforce, Adobe).
• Experience working with publishing, merchandising, and other key e-commerce systems, with a focus on ensuring scalability, automation and seamless integration to the larger platform.
• Experience working with globally distributed teams, in a multi-lingual/cultural environment.
• Experience working with external partnerships and cross functional teams to drive requirements and align on solutions to provide the best possible customer experience and technology.
• Ability to challenge conventions and debate solutions to identify the best possible outcome for customers.
• Possess strong technical skills with the ability to dive into architecture and designs in order to partner with solution architects and engineering teams.
• Capable of moving…