Technical Support Representative ; Remote), Temp

Technical Support Representative I (Remote) – Temp to Hire

Apply for the Technical Support Representative I (Remote), Temp to Hire role at HME.

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. With subsidiaries in California, Missouri, Canada, UK, India, and China, companies worldwide depend on HME for clear, reliable communication solutions. We foster a team environment that values collaboration, learning, and growth.

HME is currently looking for a Technical Support Representative, Temp to Hire, 100% remote. The call center is open Monday‑through‑Friday from 5 AM to 7 PM and Saturday‑through‑Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40‑hour work week and reside in Arizona, Florida, Texas, Missouri, or California. Relocation support is not provided.

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• Dispatch installers to perform on‑site service to customers with problems beyond telephone troubleshooting
• Prepare and maintain daily logs and records
• Identify and make recommendations for product improvement
• Receive training

• Prior customer service and/or troubleshooting experience in a call center or office environment (minimum 12 months)
• Excellent verbal and written communication skills
• Proven excellent attendance history in previous employment
• Computer literacy in various applications including e‑mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Pay Rate: $17.10–$19.00 /hr, depending on experience and other factors. Benefits include tuition reimbursement, 3 weeks paid vacation in the first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401(k) contributions.

The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. The employee must regularly lift and move up to 10 pounds.

Entry level

Full‑time

Information Technology

Appliances, Electrical, and Electronics Manufacturing