Change Management and Adoption Specialist

Overview

At Jack Henry, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, and our true impact begins with our associates.

The Technology Communications team is seeking a Change Management & Adoption Specialist to support enterprise technology transformation efforts. This role prepares and guides end users, primarily employees, through new technologies and process changes by driving clear communication, reducing resistance, and ensuring successful adoption. The primary focus is leading Organizational Change Management (OCM) and communications for the Salesforce implementation, including communication planning, governance support, stakeholder engagement, and readiness activities.

This role will also support other key transformational initiatives by developing communication plans and OCM materials—including infographics, videos, training and education documents, and microtrainings—as well as contributing to efforts such as Service Now, future ready technology projects, and newsletters from leadership to employees.

This is a remote position, but candidates must live within approximately a 70-mile radius of our office locations in:
Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY; and Springfield/Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Salary range for this position is $73,, depending on candidate experience and geographic location.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

• Create and implement change management strategies and plans to maximize user adoption and proficiency, as well as to minimize overall risk so that business results are achieved.
• Partner with Corporate Project Management Office in project discovery to define change management requirements and assess business impact and identify areas of potential resistance.
• Create actionable deliverables for core components of the change management strategy including communications plan, training plan, impact assessment / resistance management plan, governance models.
• Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner to stakeholders across all levels - executive to frontline workers.
• Drive stakeholder engagement, organizational assessment, impact analysis, learning/training, communications/marketing, business readiness, deployment, and adoption measurement throughout technology consulting projects.
• Build knowledge and credibility quickly (projects vary in length, lasting anywhere from a few weeks to more than a year).
• Support change portfolio management through collection of change impact and saturation data; and drives conversations with leaders to help them make informed decisions on intake and management.
• May perform other job duties as assigned.

• At least 4 years of experience in organizational change management specifically to technology-focused platform projects.
• Experience with agile transformations in large enterprises.
• Demonstrated experience developing messaging content and communications for various audiences.

• Change management certification, Prosci is preferred.
• Experience with Service Now and Salesforce highly desirable

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack…