Overwatch Implementation Lead

About Torus

Torus is headquartered in Utah and is expanding manufacturing at our 540,000-square-foot facility in Salt Lake City called Giga One. Our mission is to build the world’s first mesh energy infrastructure — built to unite people and communities through resilient, secure, and intelligent power. We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them throughout their lifecycle. Torus systems help reduce costs, lower emissions, and protect facilities from outages, while strengthening the security and reliability of the broader utility grid.

Torus is committed to American manufacturing, engineering excellence, and building energy systems that last.

At Torus, you will be part of something larger than a single product or technology. Your work will help build energy infrastructure that supports critical systems, industry, and communities for decades to come. We value accountability, collaboration, and clear thinking. We are looking for people who want to solve hard problems and build things that matter.

Overwatch is entering a period of rapid growth, and our tools, workflows, and integrations need to keep pace. The Overwatch Implementation Lead ensures new software, platform connections, and operational changes land smoothly across our teams. This role bridges Engineering, Software, Data, Customer Lifecycle, and Field Operations—bringing clarity, structure, and alignment so Overwatch can scale without friction.

This is not a deeply technical role. It’s about making complex work simple, coordinating across functions, and ensuring every change strengthens the customer experience.

• Lead the implementation of new Overwatch tools, workflows, and integrations
• Translate needs into simple, actionable requirements and rollout plans
• Coordinate timelines, decisions, risks, and communication across teams
• Prepare the organization for changes through documentation, SOP updates, and training
• Map workflows across TAMS, Lasso, Netsuite FSM, and internal tools to ensure clean handoffs
• Validate new features with Overwatch Engineering before rollout
• Provide early visibility into impacts, trade-offs, and operational readiness
• Ensure changes reduce friction and improve customer clarity, speed, and reliability

You move quickly and care deeply about quality, communicating with clarity and leading with the answer. You simplify complexity and build processes people actually use, always thinking in systems and understanding how each workflow connects to the bigger picture. You’re comfortable with ambiguity and create clarity for others, partnering with teams to bring alignment and momentum. You operate with a customer-first mindset, removing seams and friction wherever you find them.

Above all, you take ownership, follow through, and make the work easier, smoother, and more effective for the people around you.

• 3–7+ years in implementation, program management, operations, or product operations
• Proven experience coordinating cross-functional projects or system rollouts
• Strong written and verbal communication (direct, concise, answer-first)
• Ability to break down complexity into clear steps, decisions, and ownership
• Experience working in fast-moving, high-growth environments
• Demonstrated ability to manage timelines, risks, and workflows across multiple teams

• Background in a hardware + software or service-heavy environment
• Familiarity with operational tooling or workflow systems
• Exposure to energy, renewables, industrial operations, or 24/7 support models
• Experience documenting processes, SOPs, or operational handoffs
• Prior involvement in change management, training, or process rollout

Background Check:
All candidates are subject to a background check.

Location + Travel:
The role is hybrid remote based in our South Salt Lake Headquarters (air-conditioned) and some remote work.

Schedule:

Full-Time, Salaried

Compensation: $60,000 - 70,000 (

Note:

We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization:
Applicants must already have the legal…