Information Technology Manager

Overview

Hotel Jerome, Auberge Collection is located in the heart of Aspen. The 135-year-old historic landmark, listed in the National Register of Historic Places, offers luxurious, contemporary accommodations and modern amenities that pay homage to the property’s iconic mountain spirit. The hotel’s two luxurious Residential Penthouses offer everything from private elevator entrances to spectacular mountain views. Sophisticated amenities include the J-Bar, Prospect, the Living Room bar and lounge, Bad Harriet, Yarrow spa, fitness facilities, a ski concierge, and a heated outdoor pool and hot tub overlooking Aspen Mountain.

For more information:  Follow Hotel Jerome on Facebook and Instagram @Hotel Jerome Auberge . The targeted compensation for this full-time year-round exempt position is $80,000-$90,000/year. The position offers a competitive compensation package presented by Auberge Collection and is eligible for an annual incentive bonus.

About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information:  Connect with Auberge Collection on Instagram, Tik Tok, Facebook, and Linked In @Auberge and #Always Auberge.

About Friedkin:
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

The IT Manager is the on-property technology leader at Hotel Jerome and is fully accountable for the delivery, reliability, and day-to-day operation of all hotel technology systems. The IT Manager owns all local IT services for the property, including user support, systems stability, vendor coordination, and alignment with Auberge Home Office technology standards. The IT Manager works independently on site while partnering closely with the Director of Engineering, hotel leadership, the Regional Director of IT, and Home Office technology teams.

The position requires a highly hands-on, service-oriented technologist who is comfortable operating autonomously in a luxury, 24-hour hotel environment and who can balance immediate operational support with proactive system management and continuous improvement.

• Own day-to-day IT operations for the hotel, ensuring high availability of systems supporting Front Office, Rooms, Food and Beverage, Finance, Sales, and Back of House operations
• Serve as the primary on-site escalation point for all technology issues, outages, and incidents
• Provide Tier 1 through Tier 3 technical support to hotel team members
• Support basic guest connectivity needs related to WiFi when required
• Support and administer Windows-based servers used for file, print, and resort-specific applications
• Maintain and support hotel network infrastructure including switching, wireless, VLANs, DNS, DHCP, and IP addressing
• Support POS systems across restaurant and bar environments
• Support VoIP systems at a basic operational level and coordinate with vendors for advanced changes or troubleshooting
• Partner with Engineering and vendors on technology-related infrastructure projects
• Provision and manage user accounts across Jump Cloud, Google Workspace, PMS, POS, and other hotel systems
• Manage access rights, security groups, and permissions in accordance with corporate IT and security standards
• Deploy, support, and maintain laptops, desktops, printers, and mobile devices throughout the property
• Act as the primary point of contact for all property-level IT vendors and service providers
• Coordinate with corporate IT…