IT Support Tech

IT Support Tech 1

Requisition  
•

Working Title:

IT Support Tech 1
• Position Grade: 09

The UNM IT Service Desk plays a vital role in providing high-quality customer service and support to the University of New Mexico community, including students, staff, faculty, retirees, and affiliates. This entry-level position is designed for individuals looking to start their career in IT support, with a primary focus on phone-based assistance and self-service support. UNM IT is a critical area that maintains operations during some periods of University closures such as winter break, inclement weather days, and other unexpected closures.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

• Experience delivering exceptional customer service in a technical support or service desk environment.
• Experience with Incident Management and IT Service Management (ITSM) tools such as Cherwell, Service Now, or similar.
• Excellent written and verbal communication skills, including experience writing clear, user-friendly documentation.
• Experience collaborating with technical teams to resolve issues and improve service delivery.
• ITIL or HDI certification (or equivalent experience) preferred.
• Demonstrated ability to manage multiple priorities while maintaining accuracy and professionalism.

Applications need to include a complete professional work history with dates and hours worked.

Main - Albuquerque, NM

IT Customer Service (319A)

Staff

Regular - Full-Time

Non-Exempt

Hourly: $18.81 - $24.52

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Yes

2/25/2026

Yes

This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Include Resume/UNMJobs application and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University requires all regular staff positions to pass a pre-employment background check. This may include criminal history background checks, fingerprint screenings, verification of education credentials, and/or verification of prior employment.

For more information about background checks, visit policy.unm.edu/university-policies/3000/3280.html. Refer to…