FiveManager- Data Analytics

Position Summary

* This is a remote, work-at-home position. Please submit your resume in English, otherwise it won't be considered.

We are seeking a highly skilled and motivated Five9 Administrator to join our team. The ideal candidate will be smart with Five9 experience, have a strong understanding of how integrations work, and be very strong in building customized reports and creating dashboards in Excel/Power

BI. Basic coding skills will be helpful.

• Monitor Five9 performance metrics (dropped calls, abandoned rates, etc.) to optimize call-handling processes.
• Troubleshoot user-reported issues via the ticketing system; provide support to call center agents and supervisors.
• Enhance automation and integrations within the calling platform.
• Collaborate on third-party integrations, including Lead Perfection and custom lead management systems.
• Partner with management and business teams to define and implement strategies that improve call center and sales performance.
• Generate and automate reports; configure scheduling as needed.
• Use workforce management tools to forecast staffing requirements by shift.
• Perform additional duties as assigned.

• Minimum 5 years of experience administering telephony systems in a call center environment.
• Bachelor’s degree in a technical field (preferred) or equivalent experience.
• Strong analytical, detail-oriented, and self-motivated mindset.
• Expertise in building customized reports and dashboards in Excel; familiarity with Power BI.
• Basic coding skills (PHP, MySQL, HTML, CSS, JavaScript, jQuery, Ajax,, Word Press) are advantageous.
• Experience with workforce management and forecasting staffing needs.
• Ability to thrive in a fast-paced environment and adapt to shifting priorities.

• High-Speed Internet (minimum requirement 100 Mbps download)
• Computer or laptop with Windows operating system
• 2nd monitor

Monday through Friday 7AM-5PM Central Time

$1,500 - $2,500 a month

If you are an intelligent, analytical, and highly skilled Five9 Administrator and meet these qualifications, we encourage you to apply for this exciting opportunity to join our team.