Customer Success Manager

This range is provided by Strativ Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from Strativ Group

Our client is a fast-growing SaaS start-up at the intersection of technology and financial services. They're disrupting their space with a powerful platform that's transforming how their customers operate—and they’re looking for a driven Customer Success Manager to help them deliver exceptional experiences as they scale.

About the Role:

As a Customer Success Manager, you’ll be the strategic partner for clients, ensuring they’re getting the most out of the platform and achieving their business goals. You’ll join a passionate team and play a key role in customer retention, satisfaction, and growth. This is a hybrid role based in Waltham, MA with flexibility for remote work 2–3 days per week.

Key Responsibilities:

• Own the post-sale customer relationship and ensure successful onboarding, training, and adoption
• Act as a trusted advisor to your portfolio of clients, guiding them through product use and value realization
• Identify growth opportunities within existing accounts and partner with Sales as needed
• Proactively manage renewals and reduce churn through thoughtful engagement
• Collaborate with Product and Support teams to advocate for customer needs and feedback
• Track customer health metrics and report on KPIs

Requirements:

• 2-4 years of experience in a Customer Success, Support or client management role within the Fintech, Financial Services, or banking space
• Proven track record of managing client relationships and driving customer outcomes
• Excellent communication, problem-solving, and project management skills
• Ability to thrive in a fast-paced, startup environment
• Comfort working cross-functionally with Sales, Product, and Support teams

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Customer Service, Consulting, and Training
• Industries Financial Services and Software Development

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Medical insurance

Vision insurance

401(k)

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Burlington, MA $78,000.00-$ 1 week ago

Boston, MA $80,000.00-$ 2 days ago

Waltham, MA $53,760.00-$84,480.00 3 weeks ago

Boston, MA $80,000.00-$ 3 months ago

Waltham, MA $70,896.00-$ 6 days ago

Boston, MA $90,000.00-$ 1 month ago

Boston, MA $80,000.00-$95,000.00 1 month ago

Boston, MA $60,000.00-$65,000.00 3 weeks ago

Boston, MA $85,000.00-$90,000.00 2 days ago

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