Senior ServiceNow Engineer; Remote

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping outevery checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

The Senior Service Now Engineer will serve as a vital technical resource responsible for developing and deploying robust integrations between Service Now and Net Suite Suite Billing, as well as other third-party platforms. This hands-on role requires deep technical expertise in Service Now, strong integration skills, and close collaboration with cross-functional stakeholders to ensure secure, scalable, and high-performing solutions that advance Trace3’s business objectives.

• Design, develop, and customize Service Now applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs.
• Leverage Service Now Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations.
• Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments.
• Monitor and optimize Service Now platform performance, ensuring scalability and efficient operation across development, testing, and production environments.
• Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions.
• Create and maintain technical documentation for integrations, workflows, and configurations; provide training and Tier 2/3 support to administrators and power users as needed.
• Support Multi-Tenancy & Domain Separation project and solution once live in system.

• Bachelor’s degree from an accredited university or equivalent experience.
• Service Now Certified System Administrator (CSA) required
• 5 years’ experience with Service Now platform administration, development, and customer integrations.
• 3 years’ of experience integrating Service Now with third-party systems such as Net Suite, Active Directory, and Azure.
• 5 years’ experience with Service Now modules, including ITSM, ITOM, CSM, and others.
• 5 years’ experience with Service Now security models, ACLs, and domain-specific configurations.
• Strong…