Hardware Sales Specialist

About Meal Suite

Meal Suite builds end-to-end food service technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

We’re looking for a detail‑oriented and solutions‑driven Hardware Sales Specialist to join our Sales Operations team
. Reporting to the Director, Solutions Engineering
, you’ll be supporting both the sales and hardware teams to deliver on-time hardware shipments, ensure highly accurate configurations and first-time installation successes, and maintain smooth operational procedures.

• Support the Sales Team – Support AE and AM teams in identifying hardware needs for new and existing customers, and prepare accurate quotes, proposals and bundle recommendations using current vendor pricing and Meal Suite standards
• Work Cross-functionally – Coordinate hardware configuration, staging and shipment readiness with configuration teams, partner with Implementation and Hardware Operations to align installation schedules with hardware readiness and SaaS go-live dates, and provide hardware demos to support customer/prospect conversations
• Liaise with our Customers – Track orders through fulfillment and delivery, proactively communicate status to internal teams and customers, serve as the primary point of contact for post-sale hardware activities, coordinate vendor warranties and RMAs, and partner with CX/AM to resolve customer claims promptly
• Be the Subject Matter Expert – Maintain up-to-date knowledge of hardware products, specifications and vendor pricing to ensure profitable and compliant sales
• Build Process Improvements – Identify and recommend opportunities to streamline, automate or optimize the hardware fulfillment workflow, collaborate with the Hardware Manager on lifecycle metrics and surface insights for improvement, and maintain process documentation, checklists and internal dashboards for transparency and cross-functional use

• 3–5 years of experience supporting hardware life cycles associated with SaaS or technology solutions — including hardware fulfillment, procurement, and install coordination in support of software deployments
• 3–5 years of experience working with vendors, distributors, dropshippers, or reseller partners to fulfill hardware needs aligned to software solution rollouts or integrated platforms
• Knowledge of Meal Suite hardware products, peripherals, and specifications (or the ability to learn quickly).
• An understanding of logistics/shipping and order-fulfillment concepts, sales processes, logistics, as well as current vendor pricing, availability, and lead-time concepts
  .
• Experience with CRM tools (Salesforce is especially preferred).
• An exceptional eye for detail
  , excellent communication and relationship-building skills
  , and a passion for creating seamless experiences that make complex things look effortless.
• Organized, adaptable, able to balance multiple priorities at once and very pro-active in follow-through
  .
• Ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Compensation: $70,000–$83,000 USD per year + variable compensation

This role requires working onsite in our Dallas office two days per week
.

• Unlimited paid time off – we trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
• Health benefits – this includes one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – more than 90% of current employees agree that their leader supports…