Information Architect - Remote​/Telecommute

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Job Description :

Responsibilities:

• Content Organization & Structure:
  Design and implement a coherent, intuitive information architecture across Confluence and SharePoint platforms that makes content easily discoverable.
• Content Migration & Consolidation:
  Identify redundant, outdated, or trivial content and execute a plan to consolidate or archive materials as appropriate
• Documentation Standards:
  Develop and enforce documentation standards, templates, and style guides to ensure consistency across knowledge repositories
• Metadata Framework:
  Create and maintain robust metadata frameworks and taxonomies to improve searchability and content relationships.
• User
  
  Experience:
  
  Optimize navigation paths and search functionality to enhance the user experience and reduce time spent searching for information.
• Content Governance:
  Implement governance processes for content creation, review, and retirement to maintain quality and relevance.
• User Training:
  Provide guidance and best practices to content contributors to ensure adherence to established standards.
• Analytics & Reporting:
  Monitor usage patterns and generate insights to drive continuous improvement of knowledge resources.
• Stakeholder Management:
  Collaborate with Professional Services teams to understand their knowledge needs and tailor solutions accordingly.
• Technical Support:
  Troubleshoot and resolve technical issues related to the knowledge management platforms.

• Proven experience (3+ years) administering and configuring Confluence and SharePoint environments.
• Excellent organizational skills with keen attention to detail.
• Experience developing and implementing information architecture principles.
• Ability to work independently with minimal supervision.
• Strong analytical and problem-solving capabilities.
• Experience working with Professional Services teams or similar stakeholder groups.

• Confluence administration certification or equivalent practical experience.
• SharePoint administration skills including site collection management, permission structures, and content types.
• Understanding of content migration tools and processes.
• Familiarity with HTML, CSS, and basic scripting for content customization.
• Experience with search optimization and taxonomy management.
• Knowledge of documentation and knowledge management best practices.

• Previous experience working in a professional services or consulting environment.
• Experience with related tools such as Jira, Microsoft 365 suite, or other knowledge management systems.
• Understanding of ITIL or other service management frameworks.
• Background in technical writing or documentation.
• Experience working in global, distributed teams.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries Software Development

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