Solution Customer Success Manager; S-CSM SAP Office CFO; oCFO Finance; NE

Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (NE)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Title
:
Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance

Location
: SAP Office
- North East Region USA or Canada

• Act as a trusted advisor:
  Build deep executive relationships and earn trusted advisor status with customers.
• Maximize customer lifetime value:
  Deliver solution area expertise to customer executives and their line of business.
• Accelerate value delivery:
  Drive rapid adoption and consumption of SAP oCFO solutions.
• Identify new opportunities:
  Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite.
• Mitigate churn:
  Manage renewals of SAP solutions/services.
• Support sales:
  Identify sales leads and assist in expansion and upsell efforts.
• Crisis management:
  Handle difficult customer situations and de-escalate crises.
• Drive renewals and expansions:
  Focus on subscription or perpetual license-based solutions.
• Support adoption of broader Finance solution set: SAP S/4
  
  HANA Cloud, Public Edition and Intelligent Spend solutions

• Executive presence:
  Strong relationship-building skills.
• Business acumen:
  Deep knowledge of business models, strategies, and processes.
• Problem-solving:
  Proven ability to handle complex issues with customer executives.
• Cloud software expertise:
  Experience with cloud software solutions and delivery models.
• Domain expertise:
  Expert level buying center/Lines of Business domain expertise.
• Risk mitigation:
  Ability to apply risk-mitigation strategies.
• SAP solutions knowledge:
  Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
• Technical understanding:
  Some technical knowledge to address customer issues.
• Educational background:
  Bachelor's degree or equivalent required.
• Software experience:
  Knowledge of SaaS, PaaS and IaaS processes.
• Project management:
  Strong program/project management and governance skills.
• Communication skills:
  Excellent verbal and non-verbal communication skills.
• Renewals and expansions:
  Experience driving renewals, expansions, and up-sells.
• Knowledge of Financial Solutions a plus.

• Collaboration:
  
  Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization.
• Coordination:
  Coordinate internal SAP and partner resources to ensure value delivery.

• Professional
  
  Skills:
  
  Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills.
• Tech Industry & SAP General
  
  Skills:
  
  Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
• Role Specific
  
  Skills:
  
  Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections.

• Integration with SAP Cloud Business Suite:
  Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications.
• AI-driven innovation:
  Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making.
• Unified business processes:
  Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more.
• Scalability and flexibility:
  Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs.

SAP Office of CFO (oCFO) Solutions:

• Record to Report:
  Utilize solutions such…