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Remote Commercial CSM – Onboarding

Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listing for: incident.io
Remote/Work from Home position
Listed on 2026-02-07
Job specializations:
  • IT/Tech
Job Description & How to Apply Below
Position: Remote Commercial CSM – Onboarding & Growth
Location: New York

A leading AI incident response platform is seeking a Customer Success Manager to lead onboarding and engagement for a portfolio of Commercial customers. The role involves acting as a trusted advisor, collaborating cross-functionally, and using data-backed insights to drive retention. The ideal candidate will have proven experience in managing SMB or Mid-Market SaaS customers with strong communication and analytical skills.

Competitive salary, benefits including flexible leave, and a commitment to your professional development are offered.
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