IT Support Specialist

Overview

IT Technical Support Specialist

Company:
All Energy Solar. The All Energy Solar team is smart, dedicated to our customers, open minded, and fun. We are composed of the renewable energy industry’s best talent. Our projects vary from small residential systems to large scale commercial projects. If you are ready to join a rapidly growing company with opportunities for upward mobility, we encourage you to apply with All Energy Solar.

The IT Technical Support Specialist is responsible for providing reliable, responsive technical support to end users across all departments and locations. This role serves as the primary point of contact for day-to-day IT needs, ensuring employees have consistent access to the hardware, software, network connectivity, and telecommunications tools required to perform their work effectively. The position supports both in-office and remote users and plays a critical role in minimizing downtime and maintaining a stable, secure technology environment.

The IT Technical Support Specialist focuses on desktop and endpoint support, user account administration, network and VOIP troubleshooting, and adherence to established technology standards. This role contributes to IT projects and operational improvements while collaborating with internal teams and vendors as needed. Success in this position requires strong troubleshooting abilities, clear communication with non-technical users, and the ability to work independently while delivering a high level of customer service and technical reliability.

• End-User Technology Support & Service Delivery
• User Support:
  Provide responsive in-person support for on-site users and remote support for work-from-home and satellite office employees via phone, remote tools, and ticketing systems.
• Incident Resolution:
  Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and peripheral issues in a timely and customer-focused manner.
• Help Desk Operations:
  Configure, manage, and maintain a Help Desk ticketing system, ensuring accurate documentation, prioritization, and resolution tracking.
• Technical Guidance:
  Provide clear technical instructions and recommendations to non-technical users, escalating issues when appropriate.

• Hardware, Software, & Endpoint Management
• Technology Assessment:
  Analyze desktop and endpoint computing needs across departments and make recommendations for appropriate hardware and software solutions.
• Standards Definition:
  Establish and maintain company standards for desktop hardware, operating systems, and approved software.
• System Deployment:
  Install, configure, and maintain desktop and laptop hardware, operating systems, applications, peripherals, printers, and related equipment.
• Lifecycle Maintenance:
  Perform system updates, patches, upgrades, and replacements to ensure performance, security, and compatibility with business needs.

• Network & Telecommunications Support
• Network Troubleshooting:
  Support and diagnose network-related issues, including DHCP, DNS, gateways, and local connectivity problems.
• Wiring & Ports:
  Manage network ports, support wiring from endpoint devices to network ports, and maintain wiring closets.
• Remote Connectivity:
  Provide network support for home-based workers, including Wi-Fi configuration, router troubleshooting, ISP coordination, and best-practice guidance.
• VOIP Administration:
  Support VOIP telephone systems, including adds, changes, phone trees, call groups, and troubleshooting.
• Mobile Device Management:
  Support and manage Android and Apple phones and tablets including data plans and equipment upgrades and purchases

• Systems Administration & Access Management
• User Administration:
  Administer user accounts, permissions, and access for platforms such as Google Workspace, Net Suite, Salesforce, Blueink, and other approved systems.
• Security & Access Controls:
  Follow established IT policies for account provisioning, deprovisioning, and system access management.
• Vendor & Contractor Coordination:
  May serve as a technical point of contact for vendors or contractors performing IT-related work.

• Project Support & Collaboration
• IT Project Participation:
  Participate in or lead IT infrastructure and end-user technology projects as assigned.
• Cross-Team Coordination:
  Collaborate with internal teams to support technology initiatives while maintaining alignment with established systems and platforms.
• Process Awareness:
  Apply ITIL principles and best practices when managing incidents, requests, and changes.

• Issue Resolution:
  Timely resolution of help desk tickets with high user satisfaction.
• System Reliability:
  Minimal downtime related to desktop hardware, endpoint systems, and network access.
• Standards Compliance:
  Consistent adherence to approved hardware, software, and access standards.
• Documentation Quality:
  Accurate and complete ticket documentation and system records.

• Other duties and tasks as assigned by management.
• Contribute to a positive and…