System Administrator Level 2; Hybrid WFH​/MSP

We are an employee centric Managed Service Provider focused on delivering responsive, effective, and low stress IT support. The team operates with a family style culture, promotes from within, and prioritizes real work life balance. Engineers are trusted to grow at their own pace while delivering a consistently strong client experience.

We are hiring a System Administrator Level 2 with MSP experience to support client environments across workstations, servers, networking, and Microsoft 365. This role is ideal for a solid Level 2 technician who enjoys troubleshooting beyond basic tickets, taking ownership of issues, and collaborating with teammates.

• Support and maintain client environments across Windows, macOS, servers, and networking
• Resolve Level 2 technical issues involving workstations, servers, backups, and connectivity
• Administer Microsoft 365 including user access, permissions, and security settings
• Monitor and manage backups to ensure data integrity and recovery readiness
• Troubleshoot networking issues involving VLANs, routing, VPNs, and firewalls
• Follow existing documentation and contribute updates when improvements are needed
• Track work accurately in Connect Wise PSA and provide clear client communication
• Collaborate with teammates and assist Level 1 technicians when needed

• Strong Level 2 troubleshooting skills with consistent follow through
• Clear and professional communication with non technical users
• Strong attention to detail and documentation habits
• Team focused mindset with the ability to work independently

• Hybrid work from home schedule
• Blue Cross health plans including HMO, PPO, and high deductible with HSA, 75% employer paid even for family coverage
• Dental and vision covered 100%