Remote ServiceNow AI Ops Support Engineer

Overview

Remote Service Now AI Ops Support Engineer needs 8+ years of experience working with the Service Now platform, especially in ITOM / AIOps modules.

• Provide operational support for AIOps capabilities in Service Now (Event Management, Predictive AIOps, Service Mapping, and CMDB).
• Monitor and troubleshoot data ingestion pipelines from monitoring tools (e.g., Splunk, Dynatrace, App Dynamics, Datadog).
• Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic.
• Work with ITSM teams to ensure incidents and alerts are generated and routed appropriately.
• Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities.
• Collaborate with platform engineers and developers to configure and support automation workflows.
• Maintain documentation, dashboards, and runbooks for operational visibility.
• Support upgrades, testing, and patching of AIOps-related applications and integrations.
• Partner with cross-functional teams to improve service health insights and predictive capabilities.

• 8+ years of experience with the Service Now platform, especially in ITOM / AIOps modules.
• Hands-on experience with Event Management, Service Mapping, CMDB, and Discovery.
• Familiarity with AIOps concepts: anomaly detection, correlation, and noise reduction.
• Experience integrating Service Now with monitoring tools (e.g., Splunk, Datadog, Dynatrace, Solar Winds, App Dynamics).
• Solid understanding of ITSM processes:
  Incident, Change, Problem Management.
• Strong troubleshooting and problem-solving skills.
• Effective communication and documentation skills.
• Strong development experience.