Remote IT Incident Analyst

IT Incident Analyst needs 31 years experience with incident management, risk management

IT Incident Analyst requires:

• Strong knowledge of incident management processes, tools, and techniques.
• Experience in coordinating incident response teams and managing incidents through to resolution.
• Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
• Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
• Ability to work under pressure and prioritize competing demands.
• ITIL Foundation certification is a plus.
• Experience with Service Now or similar incident management tools is a plus.
• Degree in computer science

IT Incident Analyst duties:

• Incident Management:
  Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
• Risk Management:
  
  Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services.
• Preventive Measures:
  Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
• Communication:
  Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management.
• Incident Response:
  Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents.
• Process Improvement:
  Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
• Documentation:
  Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions.
• Training:
  Develop and deliver incident management training to IT teams and other stakeholders.