Senior IT Technical Support Specialist

Overview

IT Technical Support Specialist is a customer-facing role. The IT Technical Support Specialist is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting with customers to discuss installing hardware or software on their computers.

Charlottesville, VA

Multiple shifts available

• Work in a team-based environment with the ability to function with independent discretion.
• Provide systems support for end client systems remotely, in person, or by phone including troubleshooting, diagnosing, resolving, and documenting.
• Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions.
• Demonstrate good problem-solving and troubleshooting skills.
• Show strong attention to detail and follow-up; be customer-focused and results-oriented.
• Maintain strong oral and written communication skills.
• Coordinate and collaborate with others; willingness to be on call and attend to technical issues outside of normal business hours.

• Bachelor’s Degree in Computer Science, MIS, or related field (preferred).
• Experience in lieu of Bachelor’s Degree: 5+ years of relevant experience with a degree; 7+ years of relevant experience without a degree.
• Certification/Licensure:
  Prefer one or more of the following: MCDST, A+, Network+, CompTIA Project+.

• 5+ years of relevant experience with a degree; 7+ years of relevant experience without a degree.

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Opportunity for annual discretionary bonus if system and eligibility criteria are met

Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is a Magnet status, 176-bed facility offering patient-friendly private rooms and a history of evolving to meet diverse healthcare needs. The hospital focuses on Cancer Care, Heart and Vascular, Neurology and Neurosurgery (including a Primary Stroke Center), Orthopedics, and Maternity. Sentara Health is an equal opportunity employer and values diversity, inclusion, and belonging.

In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.