Manager, Online Technology and Automation

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

Our love of food is reflected in our many dining and hospitality operations, including WNY's preferred caterer, Rich's Catering & Special Events; your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark.

Celebrating WNY's picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

The many entities of REG are owned by Rich's, a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.

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Purpose Statement

The Manager of Business Systems will be responsible for ensuring that all TTT platforms remain operational, accessible and transmit information to/from all TTT business applications properly. The position also requires management of projects and vendor relations and analysis of company workflows and how to implement better business process and technology. .

Key Accountabilities and Outcomes

Responsible for application platforms (internal and client facing) including:

* Deployment of new/modified functionality to front-end, mid-office and TTT business application platforms

* Project Manage profile and mid-office development projects

* Required to understand "big-picture" and booking workflows to properly plan, test and deploy software solutions

* Platforms include:
Microsoft, Apollo/Sabre GDS, GDSX mid office, Online booking tools, Backend SQL Databases, FTP & Tech Ticket System

Technical Vendor Management:

* Manage vendor responsibilities/costs associated with software/hardware projects

Technical Support:

* Respond to application and hardware support tickets

* Required to understand "big-picture" to support all TTT business platform issues

* 24 x 7 availability

Tech Ticket Management:

* Review weekly ticket list with associates to provide consultation

R&D:

* Investigate new technology solutions

Knowledge, Skills, and Experience

* Bachelor's degree

* 3
-5 years experience in information technology or related field

Thorough knowledge of the following platforms:

* GDS:
Apollo, Sabre, GDSX Compete

* Microsoft Windows/Office/SQL Server

* Data Communication Protocols: FTP, Web Services, VoIP

* Development: .NET/Java/SQL Exposure ,MS Access, SabreScript, Pseudo Code (GDSX)

* Virtual Environments: VMware, Citrix

* Hardware: PC's, routers, firewalls, printers, cabling, cell phones

Professional

Qualifications:

* Attentive to details

* Ability to manage development requirements and technical projects

* Ability to identify and lead project teams

* Ability to communicate technical requirements to non-technical staff

* Ability to properly respond and trouble-shoot data and booking issues

* Ability to create and maintain vendor relationships

* Understand big picture of organization

* Continuously research technology and determine how it fits long term goals

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COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$68,680.00 - $92,920.00

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an…