Cybersecurity Operations Specialist SIAM

Location: Town of Belgium

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Diegem# Cybersecurity Operations Specialist SIAM
* Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
* Build and transition Service Management and Service Integration solutions
* Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
* Translate customer’s business requirements into IT delivery, including IT principles
* Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon##
** YOUR PROFILE
*** Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
* Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
* Experience in any of ITIL Service Management Process domain (IT Asset Management Lifecycle processes as a plus)
* Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling
* Understanding of functionalities of at least one ITSM solutions (Service Now, BMC Remedy etc.) and ability to explain and recommend platform capabilities to maximize value of delivered service (experience with CMDB as a plus)
* Willingness to work with new technologies and to acquire new skills

At Capgemini Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance.
* Next to this we also offer following additional benefits:
* Net expenses
* Company car or mobility budget (whatever works best for you)
* Health insurance
* Meal vouchers
* Pension plan
* Eco vouchers from €250/year.
* A flex plan where you can buy extra days off, update your insurance or buy home office supplies.
* 32 vacation days + Bank holidays.

Experience level

ExpérimentésLocation Diegem Professional  communitiesCybersecurity
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