Product Manager - Core Platform

About the Role

We are growing and expanding our Core Platform product team and are looking for a Product Manager to join a group of PMs working together on the foundational capabilities that power Ninja One’s endpoint management platform. This role reports to the Director of Product for Core Platform and operates as part of a highly collaborative PM team focused on building and evolving the core building blocks of endpoint management.

This role covers core platform capabilities such as Automations/Scripting, Policies, Agents, Device/Organizational dashboards, and other foundational features that underpin everything customers do in Ninja One. While these capabilities are deeply technical in nature, this is a product role focused on defining the right features, workflows, and abstractions that allow IT teams and MSPs to manage endpoints efficiently, safely, and at scale.

You will work closely with engineering, design, and cross-functional partners to shape product direction, define roadmaps, and deliver high-impact endpoint management capabilities. You’ll also collaborate closely with other Product Managers to ensure Ninja One continues to lead the market in how modern endpoint management platforms are designed, used, and evolved.

If you enjoy building core product capabilities, working close to real-world IT use cases, and helping define what “great” looks like in endpoint management, we’d love to hear from you.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, WA.

• Product Vision & Leadership:
  Help define and evolve the vision for Ninja One’s core endpoint management capabilities, ensuring we continue to lead the market in functionality, usability, innovation and flexibility.
• Roadmap & Prioritization:
  Contribute to and own key parts of the core platform roadmap. Evaluate opportunities, set priorities, and make trade-offs that deliver the most value to customers and the business.
• Endpoint Management Capabilities:
  Drive product direction for core features such as automations, policies, agent behaviour, configuration models, and other foundational capabilities used across the platform.
• Cross-Functional Collaboration:
  
  Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery, ensuring features are well-defined, usable, and solve real customer problems.
• Customer & Market Insight:
  Engage with customers, MSPs, and internal teams to understand how endpoint management is used in practice. Translate those insights into product improvements and new capabilities.
• Product Craft & Execution:
  Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard. Iterate based on feedback and usage data.
• Platform & Ecosystem Thinking:
  Ensure core platform capabilities work cohesively across Ninja One and enable other product areas to build on top of them effectively.
• Other duties as needed

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, but not required.
• 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team.
• 2+ years of strong Product Management experience, ideally with B2B SaaS or IT management products.
• Solid background in operating systems or system administration, such as Windows, macOS, or Linux administration; endpoint management, device configuration, automation, or scripting; experience in MSP, internal IT, or infrastructure-focused roles; deep understanding of how IT teams manage endpoints in real-world environments.
• Comfortable working closely with engineers and understanding technical concepts without needing to write production code.
• Proven ability to take product features from idea to delivery and iterate based on customer feedback.
• Strong written and verbal communication skills.
• Data-informed decision maker who balances customer needs, product quality, and business priorities.
• Able to influence and align…