Systems Analyst Sr

Overview

Division: Business Innovation & Technology Division

Job Posting Closes at 11:59PM on: 02/11/26

Management Level: Individual Contributor

Scheduled Weekly

Hours:

40

Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

JOB DESCRIPTION

SUMMARY:

We’re looking for a Systems Analyst / Service Manager who can expertly support multiple enterprise software applications and act as a senior-level system administrator for key county applications. This role blends deep technical expertise with strong communication, product ownership, and service leadership.

This position follows a hybrid schedule, working 40 hours per week from Monday to Thursday, with in-office presence required as needed.

Hiring Range: $125,000-$132,000 USD Annually

Compensation will be determined based on education, experience and skills.

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires
; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options; and more. For more information,  for our Total Rewards summary.

• Support a portfolio of enterprise software applications, ensuring stability, performance, usability, and strong vendor management.
• Serve as the primary liaison between business stakeholders and technical teams.
• Lead enhancement planning, backlog prioritization, release management, incident response, and product roadmaps.
• Champion platform governance, quality assurance, and standardized processes.
• Manage API integrations, data flows, and cross-system workflows.
• Apply Agile practices to track work, communicate progress, and deliver solutions.
• Formulates and defines systems scope and objectives, participates in development including analysis, design, programming, testing and implementation. Proposes project scope and overall requirements; analysis of system capabilities and their utilization in meeting customer requirements; and design, programming and testing procedures. During the implementation phase, may develop plans and programs to convert the existing data to the new system. Determination of algorithms and procedures for data conversion.
  
  Plans and executes integration and acceptance testing, then creates system documentation and user training materials. Determines appropriate testing requirements and procedures. Delivers training to all levels of users. Develops plans and programs to convert the existing data to new systems.
• Operates, maintains, troubleshoots and repairs applications to ensure effective and reliable operation. Determines appropriate operations and maintenance processes and procedures. Modifies and/or updates the application and supporting environment to ensure reliable operation. Interfaces with internal and external technical resources to resolve conversion and/or production issues. Determination of root issues and creation of solutions.
• Writes and may review document procedures from less experienced staff members. Determination of structure, formatting and content of documentation.
• Evaluates new and existing hardware/software solutions and makes a recommendation based on implementation feasibility and cost. Determines solutions to be evaluated, evaluation criteria, each solution's match to the criteria. Understands all aspects of the system and how they work together to ensure a high performing, reliable, scalable application that meets the needs of the county. Includes a complete understanding of the underlying hardware and software architecture, and how the servers, databases, programming and maintenance of complex technical systems function.
• Other duties and responsibilities as assigned.

Note: Acknowledges that diversity matters and encourages applicants from underrepresented groups. A true passion and excitement for making an impact is just as…