Customer Success Manager

Overview

Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.

Lithic is hiring a Customer Success Manager to help our customers build and scale card programs on the Lithic platform. You will be our customers' primary point of contact, working with key stakeholders (ranging from product managers to developers to founders and executives) on scaling, strategy, and product expansion.

• Own the overall relationship and account strategy for a portfolio of enterprise customers
• Gain a deep understanding of your customers’ business and product goals by building trust and creating meaningful relationships among key stakeholders
• Identify and execute opportunities for revenue expansion with key accounts
• Understand and present Lithic’s product and solution set, and advise customers on how to better use the product to drive their own business growth
• Maintain active relationships with customers, including proactively resolving business and technical issues and serving as an internal advocate
• Work cross-functionally within Lithic to continuously improve our product, customer experience, and internal processes

• 4+ years of client-facing experience, ideally in a high-growth environment
• Successful track record of owning and growing accounts
• Extreme problem-solving orientation
• Strong communication and consultative skills
• Project management skills and the ability to manage multiple customers and priorities
• Curiosity and eagerness to synthesize complex information
• Ability to partner with P&E teams to design and implement more self-service capabilities
• Payments/Fintech/Finance industry experience
• Technical aptitude a plus (familiarity with SQL, data analysis, AI tools/Claude, and APIs)

The annual US On-Target Earnings ("OTE") for this role is $110,000 - $130,000 plus equity. The range provided includes both the commission target and the annual base salary for the role. This range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.

• Health, vision, and dental insurance; HSA Contribution Match
• Unlimited PTO
• 401(k) match
• Voluntary Life Insurance and AD&D
• 3% cashback on all Privacy purchases
• 12-weeks fully paid parental leave
• Work From Anywhere: work from anywhere in the world 4-weeks each year
• 5-Year Fully Paid 4-Week Sabbatical Program

Note: We believe in-person collaboration boosts creativity, communication, and agility, which are key to our growth. Employees in the NYC area are asked to work from our SoHo office three days a week - Tuesdays and Thursdays are core in-office days - the third is flexible.

Location requirement for this role is NYC. Employees in the NYC area are asked to work from our SoHo office three days a week. Are you currently located within a commutable distance or willing to relocate?

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Lithic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

• "Disabled veteran" means a veteran entitled to compensation under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or…