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Technical Support Engineer
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-02-08
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
ReCharge
Remote/Work from Home
position Listed on 2026-02-08
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Overview
Employer Industry: Subscription Services
Why consider this job opportunity- Salary range up to $67,000 USD
- Opportunity for career advancement and growth within a leading subscription platform
- Flexible Time Off and Paid Parental Leave
- Comprehensive medical, dental, and vision plans
- Monthly stipends for Remote Life and Merchant support
- Work remotely with a focus on a supportive and collaborative team environment
- Utilize technical expertise and customer service skills to resolve questions and issues for online merchants
- Communicate effectively in writing with both technical and non-technical audiences
- Employ a “live chat first” approach to address queries and escalate issues as necessary
- Identify patterns, recommend improvements, and troubleshoot bugs for engineering
- Collaborate with teammates to achieve individual, team, and company goals
- Minimum of 2 years of experience in technical customer support at a SaaS company or similar
- Proficiency with a ticketing technology platform, such as Help Scout or Zendesk
- Strong communication skills with fluency in English (written and spoken)
- Basic knowledge of HTML, CSS, and Java script; familiarity with other programming languages is a plus
- Ability to work flexible shifts and prioritize issues based on severity
- Resourcefulness and a passion for problem-solving
- Ability to identify trends and proactively report potential incidents
- A collaborative attitude and a professional demeanor in customer interactions
#Subscription Services #Technical Support #Remote Work #Career Growth #Customer Success
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