Customer Success Team Lead

Uber Ether is a leader in the Identity and Access Management (IAM), Compliance and #Zero Trust space. Our platform and expert services team enable government and commercial customers to have ultimate control over access to critical information. We are employee first, with outstanding benefits and a track record of upskilling and fostering growth. We're looking for employees who get excited about pioneering novel solutions to new, complex challenges.

Uber Ether is a leader in the Identity and Access Management (IAM), Compliance and #Zero Trust space. Our platform and expert services team enable government and commercial customers to have ultimate control over access to critical information. We are employee first, with outstanding benefits and a track record of upskilling and fostering growth. We're looking for employees who get excited about pioneering novel solutions to new, complex challenges.

We re seeking a Manager, Customer Success to own the customer experience for our compliance acceleration platform, including FedRAMP, CMMC 2.0, and DoD IL4/IL5 solutions. This role combines hands-on customer success management with team leadership, ensuring our customers achieve their compliance objectives while driving retention and expansion.

• Build, mentor, and manage a team of technical account managers, project managers and ISSOs as the practice scales
• Establish playbooks, processes, and best practices for compliance-focused customer engagement
• Monitor customer health metrics, proactively identifying and addressing risks before they impact retention
• Collaborate with sales on handoff processes and expansion opportunities
• Drive product adoption and identify expansion opportunities within existing accounts
• Lead quarterly business reviews and executive briefings with customer stakeholders
• Partner with product and engineering to advocate for customer needs and inform roadmap priorities

• Maintain deep knowledge of federal compliance frameworks including FedRAMP, CMMC 2.0, NIST 800-53, and DoW security requirements
• Translate complex compliance requirements into actionable guidance for customers
• Stay current on regulatory changes and communicate implications to customers and internal teams

Required

• 5+ years in customer success, account management, or consulting leadership roles, with at least 2 years with a SaaS vendor
• Track record of managing enterprise customer relationships and driving measurable outcomes
• Experience building or scaling customer success processes and teams
• Strong communication skills with ability to engage technical and executive audiences
• U.S. citizenship required; ability to obtain security clearance preferred

Preferred

• Direct experience supporting customers through FedRAMP authorization or CMMC certification
• Experience with customer success platforms and health scoring methodologies
• Relevant certifications such as CISSP, CISM, or PMP

This role is offered as a hybrid or remote position based out of our Sterling, VA office.

The base salary range for this position is between $175,000 - $190,000 depending on experience.

We understand the value of such people, reward them accordingly, and provide best-in-class benefits to support them and their family’s well-being. Full-time employees are eligible to receive top-notch Medical, Dental, Vision, 401K savings plan, Life Insurance, and Short and Long-term Disability benefits as well as generous paid flex-time, education and technology reimbursement.

This includes:

• 100% employer covered health care premiums
• 6% 401k match
• Education and professional development budget
• 25 PTO days per year, which increases with tenure
• Annual technology budget

Uber Ether’s Core Values are a set of guiding principles that define our expectations of employees. Please be prepared to discuss these in your interview process and provide examples of where you have demonstrated these core values.

• Grow With Purpose
• Confident, Not Cocky
• The IT Factor
• Team Player
• Whole Authentic Self

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.