Client Success Manager III

Overview

Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely with flexibility in scheduling
• Play a critical role in ensuring customer success and satisfaction
• Engage with senior stakeholders and large enterprise accounts
• Collaborate with a highly skilled team of cybersecurity experts

• Serve as the primary point of contact for all customer requests, needs, and escalations
• Manage and coordinate all customer communications internally with respective teams
• Drive customer adoption and engagement of existing and additional services
• Identify and mitigate risks related to potential customer churn
• Create and lead quarterly customer value discussions

• Minimum of 5 years of experience in client services, IT, and cybersecurity environments
• Proven experience managing large, complex enterprise accounts
• Hands-on technical experience across the Microsoft Security stack
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to adapt in fast-paced environments

• 5–7 years of hands-on client relationship management experience in Managed Security Services
• Consulting experience with top-tier national consulting firms
• Relevant cybersecurity certifications such as Security+, Network+, or CISSP

#Cybersecurity #Client Success #Remote Work #Career Growth #SaaS

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