Senior Engineer, Collaboration Services

Overview

Our Loews Hotels & Co Home Office teams provide support to all our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology. This position is based at the Loews Hotels & Co Business Services Center in Franklin, TN.

What We Are
:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here
; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

A Senior Engineer, Collaboration Services who will play a key role in designing, enhancing, and supporting our cloud collaboration ecosystem. You’ll bring deep expertise in Microsoft 365 and related technologies to deliver secure, scalable, and high‑performing solutions that empower our team members across the organization. In this role, you will not only troubleshoot and maintain critical collaboration services, but also drive automation, improve user productivity, and help shape our strategic roadmap for modern workplace technologies.

• Cloud collaboration expert: possessing strong technical knowledge of M365 services and related platforms
• Resourceful: a troubleshooter who turns complex technical challenges into fast, effective solutions
• Customer‑focused: a professional who prioritizes the end‑user experience, delivers exceptional service, and adapts their communication style to make technical concepts clear for any audience
• Dedicated to the detail: an Engineer committed to precision, consistency, and best‑in‑class standards
• Curious and collaborative: a learner who stays ahead of emerging technologies and champions continuous improvement, exceptional user experiences, and who elevates how teams work
• Veterans and military spouses encouraged to apply

• Deliver subject matter expertise on M365 and cloud collaboration platforms, including Exchange Online, Teams, One Drive, SharePoint, Purview and Copilot.
• Design and develop automated solutions using out‑of‑the‑box features to improve operational efficiency
• Administer email security with a focus on Cloud security and protection platforms like Proofpoint and Ironscales
• Partner with the Senior Manager and Senior Lead Engineer to implement, maintain, and advance the Collaboration Services strategic roadmap
• Execute essential operational processes such as daily maintenance, hardware and software upgrades, patch management, and standard system configuration
• Develop and maintain detailed designs and architectural diagrams of supported SaaS infrastructure
• Collaborate with technology teams and vendors to define, develop, and maintain standards, baselines, architecture, and documentation
• Engage vendors and internal IT teams to identify, diagnose, and resolve Collaboration Services incidents and problems
• Establish and uphold best practices to ensure compliance with Governance and Security standards, IT processes, principles, and best practices
• Provide support for Collaboration Services requests submitted by business users
• Create user documentation and training materials to support Tier 1 assistance and self‑service learning
• Research, evaluate, and recommend emerging…