Systems Administrator

Job Description

PRIMARY

PURPOSE:

The Systems Administrator I maintains the computing infrastructure and technology operations for the Morsani College of Medicine, Taneja College of Pharmacy, and Heart Institute facilities, the Center for Advanced Medical Learning and Simulation, HMT, STC, and FHSC as well as various clients located on Davis Island. This position provides on-site support for computer systems, laboratory equipment (including ELLs), office environments, and auditorium facilities as well as provides supplemental support for classroom technology.

Core responsibilities include installing and maintaining computer hardware, printers, scanners, and networking equipment; resolving technical and security issues; and delivering technical support during departmental events. The role encompasses troubleshooting user accounts, optimizing system performance, and advising on hardware and software procurement. The Systems Administrator I also oversees IT operations and provides technical guidance to IT Service Management staff and temporary employees at the building and MDD/IT Walk-Up desk, while ensuring compliance with organizational IT policies and identifying opportunities for process improvement.

ORGANIZATIONAL

SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billion. USF Information Technology (USF IT) provides technology services and support for the University of South Florida.

The IT team provides services including Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit:
Information Technology | University of South Florida (usf.edu). Additional info for applicants:
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship. USF offers benefits to full-time employees with medical, dental, vision, paid vacation and sick days, holidays, retirement options, tuition assistance, and more. For more information about total compensation and benefits, visit Work at USF.

• This job description includes other info such as travel requirements, tech skills, industry knowledge and core competencies related to the role.

PRIMARY

JOB DUTIES:

• (30%) Technical Support and On-Site Operations:
  Serve as the primary IT resource for ITSM operations in downtown Tampa (MDD, CAMLS, HMT, STC, FHSC). This may include home office visits for senior VIPs. Implement hardware and software support, manage system access, conduct user training, and resolve technical issues across all designated areas. Maintain daily on-site presence to assist personnel and collaborate with the IT team through in-person, phone, remote tools, and messaging applications.
  
  Travel using the USF state vehicle will be necessary.
• (25%) Infrastructure Management and Maintenance:
  Oversee installation, repair, relocation, and upgrade projects for IT infrastructure. Perform general maintenance on computing devices including Microsoft Surface Hubs, desktops, laptops, printers, and peripherals. Obtain necessary certifications to perform hardware repairs as required. Provide comprehensive Mac and Windows support and troubleshooting to ensure optimal system performance.
• (16%) Technology Deployment and Classroom Support:
  Recommend technology purchases and configure new hardware and software. Assist with new user computer setup, troubleshoot end-user issues, and provide classroom IT support. Support faculty and student presentations and test equipment to identify potential problems before use.
• (12%) Event Support and User
  
  Education:
  
  Provide IT support for student exams and technical assistance during departmental events. Educate users on best practices and recommend standard operating procedures,…