Connectivity Engineer

About the Role

As a Connectivity Engineer at Hologic, you’ll play a vital role in remotely supporting healthcare customers, focusing on the functionality and interoperability of networked medical devices. You’ll solve technical challenges, deliver outstanding customer service, and work collaboratively to maximize product uptime and ensure seamless connectivity within healthcare information system environments.

• Provide Expert Support:
  • Remotely investigate and troubleshoot connectivity and interoperability issues with healthcare IT systems.
  • Use diagnostic tools to resolve technical problems and perform root cause analysis.
  • Deliver prompt, high-quality support to customers and colleagues.
• Own Your Cases:
  • Take responsibility for escalated cases, keep stakeholders informed, and drive resolutions.
  • Escalate complex issues to appropriate expert resources and management as needed.
• Document Thoroughly:
  • Record investigation details, actions taken, and solutions in the CRM system.
  • Adhere to regulatory and quality standards.
• Collaborate & Communicate:
  • Work closely with teammates and customers to resolve issues.
  • Participate in technical discussions during customer meetings.
  • Dispatch field engineers for onsite tasks with clear instructions.
• Grow Your Knowledge:
  • Regularly update your understanding of Hologic products, networking, and interoperability.
  • Use the knowledge base and training opportunities to stay current.
  • Identify areas for process improvement and share your insights.
• Support Compliance:
  • Adhere to company policies, FDA regulations, ISO requirements, and quality system procedures.

• Technical Skills
  • Analytical Thinking:
    Breaking down complex issues into manageable parts
  • Troubleshooting:
    Systematic approach to identifying and resolving problems
  • Technical Literacy:
    Comfort with operating systems, software, and network concepts
  • Diagnostic Tools:
    Using utilities (ping, trace route, logs, remote desktop, etc.) to pinpoint issues
  • Knowledge of Protocols:
    Understanding TCP/IP, DNS, VPNs, firewalls, etc.
  • Healthcare Environment:
    Understanding of medical imaging standards (DICOM, PACS, HL7, RIS/LIS, etc.)
• Personal Strengths
  • Attention to Detail:
    Catching subtle clues that lead to faster solutions
  • Patience & Persistence:
    Sticking with tough problems until they’re solved
  • Curiosity:
    Eager to learn and explore new technologies or methods
  • Adaptability:
    Adjusting quickly to changing environments or unexpected issues
• Communication & Collaboration
  • Clear Communication:
    Explaining technical concepts simply to non-technical users
  • Active Listening:
    Understanding user-reported symptoms before diving in
  • Teamwork:
    Knowing when to collaborate, escalate, or ask for help
• Organization & Time Management
  • Documentation:
    Keeping thorough, accurate records of issues and resolutions
  • Prioritization:
    Managing multiple cases and focusing on critical issues first
  • Independence:
    Ability to work independently from a home office

• Technical diploma or equivalent experience
• 0-2 years in a technical support or IT role

• Flexible work schedule required to support customer needs
• Occasional travel (up to 10%) may be necessary
• Other duties as assigned to support business needs

You’ll be part of a collaborative team that values customer focus, continuous improvement, and your professional growth. We offer training, support, and a chance to make a real difference in healthcare connectivity.

Why join Hologic?

We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

The annualized base salary range for this role is $65,300 - $102,200 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. From a benefits perspective, you will have a access to benefits such as medical and dental insurance, ESPP, 401(k) plan, vacation, sick leave and holidays, parental leave, wellness program and many more!

Agency and Third-Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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