Site Reliability Engineer

Site Reliability Engineer

Engineering

• San Jose, California, United States
• Full time

As a Site Reliability Engineer, you can anticipate opportunities to work on our hybrid systems across the globe. You will be responsible for installing, configuring, and monitoring new systems within a network of global data centers. Additionally, you will patch and maintain thousands of physical and cloud systems worldwide. To streamline operations, you will develop automation to reduce repetitive tasks and analyze and address performance bottlenecks.

Furthermore, you will update and troubleshoot user access permissions, resolve network connectivity issues, and maintain system firewalls.

Zoom's SRE team is committed to delivering customer happiness, improving business efficiency, and promoting agility through innovation, data-driven insights, and automation. Our impact is reflected in smooth user experiences, optimized processes, and support for Zoom's expansion in the realm of communication and collaboration.

• Installing, configuring, monitoring and maintaining systems within a network of global data centers. Develop automation scripts and tools using Python and Shell to streamline operations and reduce manual intervention. Monitor and analyze system performance metrics to identify and address potential issues proactively. Design, implement, and maintain CI/CD pipelines to enable rapid and reliable software deployments across multiple environments. Monitor, troubleshoot, and optimize production systems to ensure uptime for Zoom infrastructure.
  
  Collaborate with other teams to troubleshoot system performance issues and promote SRE best practices. Participate in on-call rotation to provide around-the-clock support for production incidents and system emergencies.

• Bachelors or Master’s degree in Computer Science or related major
• 2-5 years of hands-on experience in Site Reliability Engineering, Dev Ops, or Production Operations roles
• Proficiency in scripting languages including Python and Shell
• Experience in Linux systems administration with a focus on Ubuntu
• Ability to participate in on-call shifts and incident management and work after hours/weekends for infra changes/deployments
• Strong analytical and troubleshooting skills with ability to diagnose complex system issues
• Experience with CI/CD pipelines (e.g. Jenkins, Git Lab CI) and version control systems (e.g. Git)
• Experience with build automation, configuration management tools (e.g. Ansible), and IaC provisioning tools (e.g. Packer/Terraform)
• Experience with bare metal infrastructure and data center operations, including OS deployment tools (Foreman, Cobbler, MAAS etc.)
• Experience using Kubernetes or Linux certification

Minimum: 87,600 USD

Maximum: 186,000 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Starting pay will be based on a number of factors and commensurate with qualifications and experience. We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

03/27/26

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Note:

Learn more about benefits and information on eligibility.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests will not be addressed.