Network Administrator II

Overview

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days of work from home)

• Full medical, dental, and vision coverage for both teammates and family members

• Competitive pay and performance incentives

• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Network Administrator II is responsible for managing and maintaining the organization’s network infrastructure, including switches, routers, firewalls, wireless access points, and SD-WAN devices in both on-premises and cloud environments. This role also includes managing the voice network infrastructure, supporting physical security systems, coordinating IT infrastructure for new office openings, and collaborating closely with the Systems and Security teams to ensure network stability and security.

• Configure, monitor, and maintain network devices, including switches, routers, firewalls, wireless access points, and SD-WAN appliances in both on-premises and Azure environments.

• Implement and maintain Network Security Groups (NSGs), firewall policies, and network segmentation to enforce security standards.

• Manage Microsoft Teams voice services, including Session Border Controllers (SBCs), Direct Routing, and call quality monitoring.

• Deploy, configure, and maintain physical security infrastructure, including network video recorders (NVRs), cameras, door access control equipment, and related networking components.

• Perform regular network health checks, traffic analysis, and performance tuning to ensure optimal performance and stability.

• Troubleshoot network connectivity issues, including packet loss, latency, and bandwidth bottlenecks.

• Monitor network traffic and security logs for anomalies and potential security incidents, and coordinate with Security and Systems teams to address vulnerabilities.

• Manage IP address assignments, DHCP, DNS, VLAN configurations, and network topology documentation.

• Coordinate with third-party vendors and service providers for network upgrades, circuit changes, hardware replacements, and support escalations.

• Support network failover testing, disaster recovery planning, and documentation of network configurations.

• Coordinate IT infrastructure and AV deployments for new office openings or expansions, including planning, vendor management, and onsite support.

• Document network changes, configurations, and troubleshooting steps in One Note, SharePoint, and Jira.

• Stay current with industry best practices for network security, performance optimization, and emerging technologies.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

• Strong understanding of networking protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, VPNs, and SD-WAN.

• Proficiency in configuring and managing Cisco Meraki appliances, firewalls, and wireless access points.

• Strong analytical and problem-solving skills for diagnosing network issues and optimizing performance.

• Proficient in managing Microsoft Teams voice services, including SBCs, Direct Routing, and call quality management.

• Effective communication skills for collaborating with cross-functional teams and documenting network changes.

• Knowledge…