Partnerships Systems & Operations Manager

Overview

Partnerships Systems & Operations Manager

This role defines and drives P&A system and tooling requirements across Salesforce PRM, Salesforce Communities, SAP, and AI-powered workflows. You will lead the development of the Partner Engage Portal, support the channel operating model, and enhance partner processes through automation, data quality, and cross functional coordination.

In this opportunity, as Partnerships Systems & Ops Manager you will:

• Systems & Requirements
  :
  Translate P&A business needs into clear requirements for Salesforce PRM, Communities, SAP, and related tools. Partner with commercial excellence, technical teams to prioritize, design, and implement enhancements. Maintain and manage the systems roadmap and feature backlog.
• Partner Engage Portal
  :
  Own business requirements and workflows for the Partner Engage Portal. Optimize partner journeys for registration, onboarding, lead/ referral management, and self-service. Ensure integrations with CE, analytics, and partner lead management systems.
• Channel Model & Processes
  :
  Support development and rollout of the partner/channel operating model. Align systems and processes with program structure, segmentation, and KPIs. Improve partner reporting, data governance, and dashboard consistency.
• AI & Automation Enablement
  :
  Drive adoption of AI/agentic tools such as Gong, Crossbeam, and internal AI capabilities. Identify automation opportunities across partner workflows to improve speed and efficiency.
• Cross functional Leadership
  :
  Serve as the P&A systems liaison across CE, Engineering, Product, and Analytics.

You re a fit for the role of Partnerships Systems & Ops Manager if you have:

• 5-10+ years in Partner/Channel Ops, Business Systems, Sales Ops, or related roles.
• Strong experience with Salesforce PRM, Salesforce Communities, CRM workflows, and SAP.
• Experience defining requirements, writing user stories, and collaborating with technical teams.
• Understanding of partner lifecycle processes and channel programs.
• Strong analytical, communication, and cross functional leadership skills.
• Familiarity with AI tools (Gong, Crossbeam, etc.) and workflow automation.

Preferred Qualifications

• Experience in SaaS, cloud, or technology partner ecosystems.
• Background in channel program design, field enablement, or partner data governance.

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• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors,…