Business Analyst

Overview

Business Analyst – Remote (U.S.

-Based) | Full-Time

Company:
Technology Alliance Solutions, Inc.

Location:

United States (Fully Remote)

Employment Type:

Full-Time (FTE). Salary Range: $80,000 – $100,000 (commensurate with experience). Benefits include full health benefits, PTO, 401(k), and a fully remote work environment.

Job Description:

TAS is a modern consulting and technology services firm that helps organizations transform how they manage customers, data, and operations. We specialize in unifying CRM, ERP, marketing automation, and cloud systems into a cohesive, scalable digital ecosystem. Our team delivers enterprise-grade clarity, discipline, and execution—empowering businesses and public-sector agencies to modernize confidently and achieve measurable outcomes. TAS operates at the intersection of strategy, architecture, and delivery to design solutions that support long-term digital transformation across enterprise, state, and federal organizations.

Role Overview: TAS is seeking a Business Analyst to lead requirements elicitation, analysis, documentation, and traceability for a high-visibility CRM and case-management modernization initiative supporting a Texas state agency. This role focuses on business analysis, requirements definition, documentation, and traceability in support of a configuration-first CRM implementation. The Business Analyst serves as the authoritative owner of business requirements, ensuring stakeholder needs are clearly captured, documented, traceable, and validated throughout the delivery lifecycle.

The Business Analyst works in close coordination with the Functional Consultant to ensure documented requirements translate into configuration-first system behavior within Microsoft Dynamics 365 Customer Service. This is a full-time, fully remote role operating within an onshore delivery model.

• Serve as the primary owner of business and functional requirements for CRM and case-management modernization
• Lead stakeholder interviews, workshops, and discovery sessions to elicit business needs, policies, and operational workflows
• Document requirements using clear, structured artifacts, including business requirements, user stories, process flows, and acceptance criteria
• Work in tight daily coordination with the Functional Consultant to ensure requirements are translated into configuration-first solutions and preserved through design and build
• Establish, maintain, and govern the Requirements Traceability Matrix (RTM), ensuring every business requirement is traceable through configuration, testing, and final acceptance
• Document and manage requirements for Legacy Data Transitions, including mapping of historical case records, reporting needs, and records retention considerations
• Document and manage requirements for the Intake and Triage (A-Desk) workstream, including constituent request intake, classification, prioritization, and routing
• Maintain requirements traceability across design, development, testing, and UAT
• Utilize Azure Dev Ops (ADO) as the mandated system of record for managing requirements, user stories, backlog items, RTM artifacts, and supporting documentation
• Support backlog refinement, sprint planning, and review activities by clarifying requirements and acceptance criteria
• Validate delivered functionality against documented requirements during system testing and UAT
• Ensure all requirements and documentation comply with Texas Administrative Code (TAC) §213 and Section 508 accessibility standards
• Produce and maintain high-quality documentation suitable for audit, governance, and formal acceptance
• Support controlled change management by assessing requirement impacts and updating traceability artifacts accordingly

• U.S.
  
  -based candidate (onshore delivery requirement)
• 4–7+ years total business analysis experience
• 3+ years on CRM, case management, or public-sector systems
• Proven experience owning requirements traceability (RTM)
• Proven experience serving as a Business Analyst on enterprise CRM or case-management initiatives
• Strong experience eliciting, documenting, and managing requirements in Agile delivery environments
• Demonstrated…